Brooks Harris
Reno,Nevada
Summary
Casino management professional with a proven track record in overseeing daily operations and upholding stringent regulatory standards. Renowned for cultivating a collaborative team environment and consistently delivering exceptional results, supported by strong skills in conflict resolution and strategic planning. Demonstrates reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging these strengths to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Casino Manager
NRSI
10.2013 - Current
- Directed daily operations, ensuring compliance with gaming regulations and company policies.
- Implemented staff training programs to enhance customer service and operational efficiency.
- Oversaw conflict resolution, maintaining positive guest experiences and staff morale.
- Streamlined operational procedures, resulting in improved workflow and reduced downtime.
- Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
- Reduced operational costs by managing inventory effectively.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Managed a team of 40+ employees, ensuring optimal performance and productivity.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interviewed, hired and trained new gambling floor workers.
Logistics Supervisor
Newgistics
05.2011 - 01.2013
- Oversaw daily logistics operations, ensuring timely delivery and compliance with safety regulations.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Mentored team members on best practices in logistics and warehouse management.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
Education
MBA - Master Of Business
Morrison University
Reno, NV02-2011
Skills
- Employee relations
- Casino operations
- Gaming regulations
- Strong leadership
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Team leadership-building
- Professionalism
- Active listening
- Adaptability and flexibility
- Effective communication
Certification
Nevada Gaming Card
Serv Safe Certifacation
Title 31 Training
Languages
English (Fluent)
Timeline
Casino Manager
NRSI
10.2013 - Current
Logistics Supervisor
Newgistics
05.2011 - 01.2013
MBA - Master Of Business
Morrison University