Brooks Newman
Odessa,TX
Summary
Experienced in team leadership, strategic planning, and operational management. Leveraging effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and consistently achieving set goals. Dedicated to delivering results and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Practice Director
Smile Doctors
04.2025 - Current
- Designed comprehensive training programs for staff members, ensuring ongoing skill development and expertise cultivation.
- Cultivated a culture of continuous improvement within the practice, encouraging innovation at all levels of the organization.
- Oversaw the acquisition of new clients, effectively managing contract negotiations and onboarding processes.
- Enhanced overall practice performance by implementing rigorous quality assurance measures for all service offerings.
- Delivered exceptional client service by proactively addressing concerns, resolving issues, and maintaining open lines of communication throughout engagements.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Supervised team of 13 office personnel.
Store Manager
Carters Oshkosh
09.2024 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Executive Director
Reflection Ministries of Texas
02.2019 - 09.2024
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Assisted in developing budgets for each department within the organization.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Successfully improved employment turnover through creating incentive and training programs.
Store Manager
White House Black Market
09.2012 - 02.2019
- Drove sales and profitability by meeting and exceeding sales goals and KPIs.
- Ensured an exceptional customer experience by leading by example and providing excellent customer service.
- Coached and trained the team on the most amazing personal service experience.
- Recruited, hired, trained and developed the team.
- Created work schedules and managed payroll within budget.
- Conducted regular performance evaluations and provided feedback and coaching.
- Oversaw the implementation and maintenance of visual standards and displays.
- Ensured the store was well-organized, clean, and visually appealing.
- Ensured compliance with company policies and procedures.
- Managed store operations including opening and closing procedures.
- Analyzed the financial reports to track store performance.
- Promoted the loyalty rewards program and other customer engagement strategies.
- Fostered a positive work environment and strong team culture.
- Encouraged collaboration and communication among the team.
- Controlled shrink.
Education
Some College - No Degree
Hardin-Simmons University
Abilene, TXSkills
- Team leadership, training, and development
- Human Resources Management
- Relationship Building
- QuickBooks
- Financial Acumen
- Organization and Time Management
- Operations management
- Staff development
- Policy and procedure development
- Attention to detail
- Employee recruitment and hiring
Accomplishments
- Partner in Profit recipient in 2008 at Aeropostale (top 100 store manger in the company).
- My store consistently ranked among the top 10 in the company for ADS and UPT at White House Black Market.
- Trained 9 out of 10 new store managers in the district for White House Black Market.
Timeline
Practice Director
Smile Doctors
04.2025 - Current
Store Manager
Carters Oshkosh
09.2024 - 04.2025
Executive Director
Reflection Ministries of Texas
02.2019 - 09.2024
Store Manager
White House Black Market
09.2012 - 02.2019
Some College - No Degree
Hardin-Simmons University