Brooks Robb
Kent
Summary
A Key Holder is essentially a managerial position; as such, it should be treated like one. To do so, you must maximize customer satisfaction, whether that be during interactions at the POS or throughout the store. Regardless, customer satisfaction is key. In addition to customer satisfaction, an effective Key Holder must also ensure effective sales processes, the completion of around-the-store tasks, assignments from higher-ups, and coworker communications.
Overview
4
4
years of professional experience
Work History
Key Holder
Plato's Closet
Cranberry
06.2023 - 07.2025
- Assisted customers with product inquiries and provided excellent service.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Maintained store cleanliness and organized merchandise on shelves.
- Operated cash register and processed transactions efficiently.
- Helped train new staff on store policies and procedures.
- Conducted inventory checks and restocked items as needed.
- Supported visual merchandising efforts to enhance product displays.
- Collaborated with team members to ensure smooth daily operations.
Dresser
Jersey Mike's Subs
Wexford
07.2022 - 11.2022
- Prepared sandwiches by selecting fresh ingredients and following standardized recipes.
- Maintained cleanliness of workstations and ensured compliance with health standards.
- Assisted customers in selecting menu items and customizing their orders.
- Operated kitchen equipment efficiently to prepare food items quickly and safely.
- Trained new team members on sandwich preparation techniques and customer service skills.
- Monitored inventory levels to ensure adequate stock of ingredients and supplies.
- Collaborated with team members to maintain a fast-paced, efficient service environment.
- Handled cash register transactions accurately while providing friendly service to customers.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, wraps, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Ice Cream Scooper
Millie's Homemade Ice Cream
Wexford
05.2021 - 02.2022
- Served a variety of ice cream flavors to customers promptly.
- Maintained cleanliness of serving area and equipment throughout shifts.
- Assisted customers with flavor selections and topping choices.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared ice cream cones, sundaes, and specialty orders accurately.
- Educated customers on ingredients and allergen information for products.
- Supported inventory management by restocking supplies as needed.
- Greeted customers in a friendly manner and provided excellent customer service.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Informed shift leaders or management of obstacles or issues during shifts.
- Followed company policies regarding portion sizes when serving customers' orders.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2028
High School Diploma -
Pine Richland High School
Gibsonia, PA05-2024
Skills
- Customer service
- Employee training
- Team collaboration
- Inventory management
- Visual merchandising
- Time management
- Effective communication
- Front end operations
Affiliations
- Hiking
- Music
- Outdoors
- Exercising
- Studying
Languages
Spanish
Limited
American Sign Language
Elementary
Accomplishments
- Honor Roll
- Dean's List
References
References available upon request.
Timeline
Key Holder
Plato's Closet
06.2023 - 07.2025
Dresser
Jersey Mike's Subs
07.2022 - 11.2022
Ice Cream Scooper
Millie's Homemade Ice Cream
05.2021 - 02.2022
Bachelor of Arts - Psychology
Kent State University
High School Diploma -
Pine Richland High School
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