Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooks Webber

Redmond,OR

Summary

A seasoned Operations Specialist with ten years of experience in the Operations sector at Best Buy. Demonstrated proficiency in establishing and nurturing strong relationships to maximize project objectives and improve overall productivity. Recognized for effectively solving intricate problems and implementing innovative strategies for enhancement. Highly skilled in leveraging Best Buy's proprietary systems to streamline operations and achieve optimal efficiency.

Overview

12
12
years of professional experience

Work History

Product Flow Specialist

Best Buy Store
08.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Shift supervisor

Greenside café at eagle crest resort
06.2022 - 09.2022
  • Dedicated and experienced Shift Supervisor with a strong track record of providing exceptional service in the hospitality industry
  • Skilled in leading and motivating teams to deliver high-quality food and beverage experiences
  • As a Shift Supervisor at Greenside Café, effectively managed daily operations, ensured efficient service delivery, and maintained a positive work environment
  • Demonstrated excellent problem-solving abilities and the ability to handle customer inquiries and concerns with professionalism
  • Committed to ensuring guest satisfaction and optimizing team performance.
  • Helped store management meet standards of service and quality in daily operations.

Bridge specialist

Best Buy corporate
10.2015 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Multi-channel sales associate

Best Buy store
08.2012 - 10.2015
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Presented professional image consistent with company's brand values.

Education

Associate of Science - Mathematics

Oregon State University
Corvallis, OR
06.2022

Skills

  • Warehouse Operations
  • Warehouse Organization
  • Loading and unloading
  • Warehouse Safety
  • Order Management
  • Staff Training and Development
  • Sales strategy development
  • Sales Promotions
  • Customer Service Management
  • Goal Setting and Achievement
  • Employee Motivation
  • Store Organization

Timeline

Product Flow Specialist

Best Buy Store
08.2023 - Current

Shift supervisor

Greenside café at eagle crest resort
06.2022 - 09.2022

Bridge specialist

Best Buy corporate
10.2015 - 07.2021

Multi-channel sales associate

Best Buy store
08.2012 - 10.2015

Associate of Science - Mathematics

Oregon State University

Similar Profiles

CREATE PROFILE
Brooks Webber