Brooksie Blue
Cincinnati,OH
Overview
10
10
years of professional experience
Work History
Sisley Counter Manager
Nordstrom
11.2022 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased and drove business through customer relationships.
- Makeup application and facials.
Social Media Marketing Consultant
Samantha Meadows For Congress
08.2022 - Current
- Conducted market research to inform data-driven decisions in campaign planning and execution.
- Streamlined internal processes related to content creation, scheduling, publishing by using efficient tools like Hootsuite or Buffer.
- Increased website traffic with engaging content and consistent social media presence.
Visual Merchandiser
Nordstrom
09.2022 - 11.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Customer Relationship Coordinator
Nordstrom
11.2021 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Created a team from three stylists into a working team of eleven different stylists.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
Akris Punto Counter Manager
Nordstrom
01.2018 - 03.2021
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Collaborated with team members to improve overall store performance and achieve targets.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
Good American Sales Representative
Nordstrom
03.2017 - 01.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server Assistant
Ohio State University Dining Services
01.2014 - 01.2015
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Associate of Arts - Strategic Communications
Ohio State University
Columbus, OH08.2015
Skills
- Customer Assistance
- Customer Engagement
- Product Knowledge
- Goal Setting
- Team Development
- Staff Management
- Stock replenishment
- Team Training
- POS Systems
- Customer consultations
- Event Planning
- Order Management
- Product Merchandising
- Sales processing
- Business performance review
- Teamwork and Collaboration
Timeline
Sisley Counter Manager
Nordstrom
11.2022 - Current
Visual Merchandiser
Nordstrom
09.2022 - 11.2022
Social Media Marketing Consultant
Samantha Meadows For Congress
08.2022 - Current
Customer Relationship Coordinator
Nordstrom
11.2021 - 11.2022
Akris Punto Counter Manager
Nordstrom
01.2018 - 03.2021
Good American Sales Representative
Nordstrom
03.2017 - 01.2019
Server Assistant
Ohio State University Dining Services
01.2014 - 01.2015
Associate of Arts - Strategic Communications
Ohio State University
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