Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brookston Johnson

Tonkawa

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at The Hub Entertainment Center. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and inventory management, consistently fostering a welcoming environment and building lasting relationships with clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate

The Hub Entertainment Center
10.2021 - 12.2024
  • Assisted in daily operations by coordinating schedules and managing resources.
  • Supported team members in project execution through effective communication and collaboration.
  • Engaged in training sessions to enhance skills in relevant software tools and systems.
  • Conducted research to gather data for reporting, contributing to informed decision-making processes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained cleanliness and organization of dining areas to provide a welcoming environment.
  • Trained new staff on service protocols, enhancing team performance and consistency.
  • Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
  • Developed strong relationships with repeat customers, fostering a sense of community within the establishment.
  • Performed cash, card, and check transactions to complete customer purchases.

Barista

Dunkin' Donuts
01.2024 - 03.2024
  • Trained new baristas on beverage preparation and customer service protocols.
  • Managed daily inventory of coffee beans and supplies to ensure optimal product availability.
  • Developed and implemented efficient workflows for order processing during peak hours.
  • Created specialty beverages, enhancing menu offerings and customer satisfaction.
  • Cleaned counters, machines, utensils, and seating areas daily.

Babysitter

Family Members
01.2014 - 01.2023
  • Supervised children, ensuring safety and adherence to established routines.
  • Developed engaging activities to promote creativity and learning among children.
  • Communicated effectively with parents regarding children's progress and daily activities.
  • Managed schedules for playdates, meals, and nap times, fostering a structured environment.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.

Education

Associate of Arts - Behavioral Sciences

Northern Oklahoma College
Tonkawa, OK
05-2026

High School Diploma -

Tonkawa High School
Tonkawa, OK
05-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Flexible schedule
  • Oral communication
  • Leadership qualities

Certification

  • CPR Training/ Certified- 2024

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Barista

Dunkin' Donuts
01.2024 - 03.2024

Associate

The Hub Entertainment Center
10.2021 - 12.2024

Babysitter

Family Members
01.2014 - 01.2023

Associate of Arts - Behavioral Sciences

Northern Oklahoma College

High School Diploma -

Tonkawa High School

Similar Profiles

CREATE PROFILE