Brosnon Buchanan
Denton,TX
Summary
Established call center representative with 7 years of experience. Looking for a role to leverage my problem solving efficiency skills to help ensure customer satisfaction. Motivated to learn,grow,and excel further in my call center career.
Overview
7
7
years of professional experience
Work History
Customer Experience Executive
Probe North America LLC
Lewisville, TX
06.2023 - Current
- Provided support for customers via phone, email, chat, or other communication channels.
- Developed and implemented strategies to improve customer experience across multiple channels.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Online Associate/Call Center Representative
Walmart
Highland Village, TX
05.2021 - 06.2023
- Daily Operations Included: answering calls from clients,Vendors,Recordkeeping and Data entry.
- Consistently keeping and exceeding KPI's
- Responsible for assisting and training new reps
- Properly directed inbound calls to improve call flow
Lead Call Center Rep
Auto Plaza
Dallas, TX
03.2017 - 05.2021
- Daily operations included: answering phone calls from clients,banks,setting KPI's for the team,assisting financing department,recordkeeping and de-escalating issues.
- Lead team to a 98% customer satisfaction score, which was a 32% increase from previous team scores.
- Developed highly empathetic customer relationships and earned a reputation for delivering exceptional customer service
Education
Associate of Science - Computer Science/Game Design
North Central Texas College
Corinth, TX03-2021
Skills
- computer literacy
- technical writing
- 3D rendering
- programming languages C/JavaScript
- Team Management
- Quick Learner
References
References available upon request.
Timeline
Customer Experience Executive
Probe North America LLC
06.2023 - Current
Online Associate/Call Center Representative
Walmart
05.2021 - 06.2023
Lead Call Center Rep
Auto Plaza
03.2017 - 05.2021
Associate of Science - Computer Science/Game Design
North Central Texas College
Similar Profiles
Jairus BonnerJairus Bonner
Recruiting Manager | Recruiting Specialist at Mobis Alabama, LLC, Mobis North America Electrified Powertrain, LLCRecruiting Manager | Recruiting Specialist at Mobis Alabama, LLC, Mobis North America Electrified Powertrain, LLC
Regina InfanteRegina Infante
Senior Payroll Consultant at Crimsafe North America LLCSenior Payroll Consultant at Crimsafe North America LLC
Randy SolliedRandy Sollied
Regional General Manager - Western Canada at Daikin North America LLCRegional General Manager - Western Canada at Daikin North America LLC
Lisa JurgensmeierLisa Jurgensmeier
Laundry Pro at The Mat by Laundry on DemandLaundry Pro at The Mat by Laundry on Demand
Pradeep KumarPradeep Kumar
Cloud Network Engineer at NOV EnergyCloud Network Engineer at NOV Energy