Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Broughton Young
Summerville,SC
Summary
Overview
19
years of professional experience
Work History
Just Between Friends Franchise System
Owner and Operator
06.2023 - Current
Job overview
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Raymour & Flanigan Furniture And Mattress Store
Store Manager/Retail Sales Manager
01.2013 - 07.2022
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Raymour & Flanigan Furniture And Mattress Store
Sales Manager
09.2007 - 01.2012
Job overview
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Raymour & Flanigan Furniture And Mattress Store
Sales Consultant
03.2005 - 09.2007
Job overview
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Education
Drexel UniversityPhiladelphia, PA
Associate of Science from Computer Engineering
University Overview
Pottstown Senior High SchoolPottstown, PA
High School Diploma
University Overview
Skills
- Project Management
- Team Development
- Budget Administration
- Competitor Monitoring
- Store Merchandising
- Talent Recruitment
- Partnership Building
- Customer Service
- Training and Mentoring
- Team Leadership
- Sales Expertise
- Culture Development
Availability
See my work availability
Not Available
Available
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tuesday
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friday
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sunday
morning
afternoon
evening
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Quote
A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.
Timeline
Owner and Operator
Just Between Friends Franchise System
06.2023 - Current
Store Manager/Retail Sales Manager
Raymour & Flanigan Furniture And Mattress Store
01.2013 - 07.2022
Sales Manager
Raymour & Flanigan Furniture And Mattress Store
09.2007 - 01.2012
Sales Consultant
Raymour & Flanigan Furniture And Mattress Store
03.2005 - 09.2007
Drexel University
Associate of Science from Computer Engineering
Pottstown Senior High School
High School Diploma
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