Tanya Brown

• Conduct genealogical research to reveal family histories and compile detailed family trees .
• Collect and analyze data from public records, online databases, and other sources .
• Utilize specialized software to create family trees and other visuals
• Prepare detailed reports and presentations as requested .
• Collaborate with other researchers to verify accuracy of research.
• Wrote and edited articles for accuracy and readability.

• · Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
• · Prepared and maintained records and case files, including documentation, such as clients' information and services provided.
• · Developed and maintained relationships with community referral sources, such as schools, training programs, community groups and housing authority.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• Tested new software and hardware prior to deployment.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
• Customized and repaired technology based on staff requests.
• Created custom mobile applications using native technologies.
• Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Taught students Android and Apple application development.

• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Adhered to SEO best practices while designing sites.
• Oversaw back-end development using PHP to maintain website integrity.
• Provided security maintenance and patching on website interface to maintain viability after launch.
• Validated third-party code to comply with internal standards and technical requirements.
• Developed technical solutions required to accommodate specific user-facing assets

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking, changing, or canceling a reservation and cross-selling.
• Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special event and casino reservations. Must be able to perform all said functions for the Las Vegas Region.
• Prioritizes and handles multiple tasks.
• Meets department punctuality, attendance and adherence guidelines.
• Safeguards guest confidentiality and privacy in accordance to company and department standards.
• Handles all incoming customer and host transactions promptly, efficiently, accurately and professionally.
• Assists with special projects and/or additional duties as directed by a Supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adhere to a schedule.
• Proficient in LMS, WINET, GSW, HET CMS, CLU, Scheduler and knowledge of: Golfswitch, Amenities, RSVIP/ProHost.
• Knowledgeable of all CET properties.

• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Oversaw back-end development using PHP to maintain website integrity.
• Custom PC Builder and Designer.
• Provided Tech Support to Customers.
• Installed internet Service to Customers.