Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brownell Edds Jr.

Annapolis,MD

Summary

With a robust background at Verizon Enterprise, I excel in troubleshooting and safety awareness, demonstrating a keen ability to resolve technical issues and enhance workplace safety. My experience spans from military leadership to technical installations, emphasizing critical thinking and mechanical aptitude. Achieved significant reductions in downtime and consistently delivered high-quality customer service.

Overview

32
32
years of professional experience

Work History

Installation and Maintenance Technician

Verizon Enterprise
02.2005 - 08.2022
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for equipment replacement, repair, or maintenance.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues within network.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Followed safety protocols to minimize workplace accidents.

New Car Sales Consultant

Tate Dodge
03.2003 - 01.2005
  • Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated vehicles and features, and conduct test drives.

Manger

Joes Seafood
05.1992 - 02.2003

Worked off and on while in college. Started as a cook. Became a manager after retuning from the Marine Corps.

  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Drywall Installer

Farthing Contracting
05.1990 - 02.2003
  • Completed installation of drywall sheets on commercial and residential properties.
  • Prepared work area, tools and equipment for job site.
  • Installed drywall for residential and commercial projects with consistent attention to quality and safety.
  • Achieved accurate installations using proper measurements and allocations of drywall material.
  • Used diverse variety of tools and equipment for safe installation of drywall.
  • Minimized safety risks by properly using tools, equipment, and personal protective gear during installations.
  • Collaborated effectively with team members to complete large-scale commercial projects within planned deadlines.
  • Promoted use of proper PPE and safety equipment to safeguard teams and equipment.
  • Applied skills in taping, sanding and finishing drywall to meet project specifications.
  • Facilitated project success by accurately interpreting and following architectural drawings and specifications.
  • Maintained clean and safe work environment, adhering to strict safety protocols to prevent accidents.

Infantry Platoon Sergeant

USMC
02.1996 - 02.2000
  • Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
  • Maximized unit combat effectiveness through diligent maintenance of weapons systems, communication gear, and other essential equipment.
  • Ensured mission success with thorough pre-mission planning, rehearsals, and after-action reviews.
  • Improved platoon performance through consistent evaluation, feedback, and tailored leadership development plans for each soldier.
  • Cultivated a culture of safety within the platoon by enforcing strict adherence to risk management procedures during all training events and operational missions.
  • Trained, supervised and organized 24-30 soldiers and personnel.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Led unit in field exercises and operations.


Education

Criminal Justice

University of Maryland - College Park
College Park, MD
12-1995

Skills

  • Troubleshooting skills
  • Safety awareness
  • Hand and power tools
  • Equipment Installation
  • Tool management
  • Power Tools Proficiency
  • Drywalling
  • Blueprint and schematic understanding
  • Organizational ability
  • Mechanical Aptitude
  • Troubleshooting strength
  • Safety-oriented mindset
  • Critical Thinking
  • Wiring Installation and Repair

Timeline

Installation and Maintenance Technician

Verizon Enterprise
02.2005 - 08.2022

New Car Sales Consultant

Tate Dodge
03.2003 - 01.2005

Infantry Platoon Sergeant

USMC
02.1996 - 02.2000

Manger

Joes Seafood
05.1992 - 02.2003

Drywall Installer

Farthing Contracting
05.1990 - 02.2003

Criminal Justice

University of Maryland - College Park
Brownell Edds Jr.