Brownson Ayaba
Lanham,MD
Summary
Result driven and International Baccalaureate graduate with diverse experience across management, sales, and construction sectors. Highly skilled in operational efficiency, customer engagement, and team leadership. A disciplined self-starter who thrives in fast-paced environments and brings a well-rounded perspective to every project.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction assistant in training
Aggregage
District of Columbia
06.2025 - 09.2025
- Assisted in daily site operations and ensured compliance with safety protocols.
- Supported project managers in scheduling tasks and managing workflows efficiently.
- Participated in training sessions to enhance knowledge of construction processes and safety measures.
- Moved supplies and tools to site areas to keep work moving smoothly.
- Operated equipment and tools safely to carry out efficient project work.
Manager
Family Business
Washington, DC
03.2019 - 01.2024
- Managed full-cycle operations for a selfowned gardening venture, managing seed nurturing, planting, weekly demand based harvesting, and order fulfillment for consistent supply and quality
- Provided responsive customer service, advising on plant selection, handling returns/modifications, and ensuring client satisfaction in a variable, client-driven environment
- Implemented inventory management processes to streamline stock control.
- Resolved customer inquiries and addressed service issues promptly.
- Conducted regular performance evaluations to enhance team productivity.
- Collaborated with family members to align business strategies and goals.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager in Training
AT&T
Falls Church, Virginia
- Conducted door-to-door canvassing to pitch AT&T services (Fiber Internet, Wireless, DIRECTV), engaging prospects, identifying needs, delivering persuasive presentations, and closing sales to meet or exceed daily/weekly targets.
- Built rapport quickly with diverse homeowners through confident communication, objection handling, and professional representation of the brand in high-rejection, independent field environments.
- Assisted team in daily operations and customer service tasks.
- Collaborated with management to improve store processes and workflows.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained accurate inventory records using company systems.
- Participated in team meetings to discuss goals and strategies.
- Engaged with customers to promote products and services effectively.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Delegating employee assignments, monitored progress and evaluated performance.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Implemented effective change management techniques when introducing new products or services.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Collaborated with sales and marketing teams to enhance product positioning and branding.
- Supported project management tasks, including planning, execution, and monitoring.
- Participated in leadership training sessions to develop managerial skills.
Education
High School Diploma -
Parkdale High School
Lanham, MDSkills
- Leadership
- Communication skills
- Customer service
- Time management
- Ability to work under pressure
- Adaptability
- Teamwork
- CPR
- Manual handling
- Computer skills
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Google Drive
- Equipment operation
- Inventory management
- Team leadership
- Effective communication
- Problem resolution
- First aid training
- Multitasking capacity
- Analytical thinking
- Team collaboration
Certification
- High school diploma or GED
- CPR
- Drivers License
- American Citizen
Awards
- 13 honor roles
- 1x tennis state champion
- 1x tennis county finalist
- 1x soccer champion
Hobbies and Interests
- Hiking
- Tennis
- Reading
- Cooking
- Gaming
Languages
- French
- English, fluent
- French, not fluent
Military Service
Air Force, member
Timeline
Construction assistant in training
Aggregage
06.2025 - 09.2025
Manager
Family Business
03.2019 - 01.2024
Manager in Training
AT&T
High School Diploma -
Parkdale High School