Broxton Ottinger

Work History

Lowes Flooring Sale Specialist

Lowes Home Improvement

10.2021 - Current

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Provided first-rate service to all customers and potential customers.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Accepted and processed customer payments and balanced receipts and cash.
Created and implemented sales strategies to successfully meet company targets.
Demonstrated product features, answered questions and persuasively overcame objections.
Drafted, finalized and submitted paperwork to complete sales.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Supported retail distributors, dealers and customers through in-person and telephone support.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Prospected continuously for new potential customers and maintained robust conversion rate.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

Walmart Online Grocery Associate

Walmart

07.2021 - 10.2021

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Loaded and unloaded orders at customer's homes or locations.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Tracked substitutions and informed customers of changes.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Helped customers locate products and checked store system for merchandise at other sites.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.

UPS Ramp Supervisor

UPS Freight

10.2020 - 07.2021

Evaluated performance, set schedules, and coached ramp agents on work areas.
Maintained documentation, completed shift paperwork and submitted information for team payroll.
Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
Created load plans and performed calculations to prepare for assigned flights.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated ground crew activities to complete objectives on schedule.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Optimized space usage when loading cargo and baggage into aircraft compartments.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
Trained new employees in areas such as safety procedures or equipment operation.

Food Lion Customer Service

Food Lion

11.2019 - 10.2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Provided primary customer support to internal and external customers.
Cultivated customer loyalty, promoted repeat business and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Summary

Overview

Work History

Lowes Flooring Sale Specialist

Walmart Online Grocery Associate

UPS Ramp Supervisor

Food Lion Customer Service

Education

Associate of Applied Science - Network And System Administration

High School Diploma -

Skills

Windows Troubleshooting, Microsoft and Google software

Timeline

Similar Profiles

Carmen MonterrosasCarmen Monterrosas

Sherry GreenSherry Green

Jacqueline McFarlandJacqueline McFarland

Theresa AndrewTheresa Andrew

PAULO “ALEX” MOTAPAULO “ALEX” MOTA