BréShawnice Johnson
Duncanville,TX
Summary
Dedicated and adaptable professional bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Detail-oriented focus on achieving expected outcomes. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Panel Member – Researcher
Rare Patient Voice
06.2021 - Current
- Played a key role in the panel’s research by representing the patient with rare diseases at local and national events resulting in helping to convince Congress to engage
- Seasonal Mentoring and encouraging new patients in adjusting to ailment life to maximize their life changes and performance
- Assist pharmaceutical companies that seek to understand patients with rare diseases in order to develop possible better treatments and/or medications through surveys and phone interviews, online bulletin boards, focus groups, clinical trials, and more
Office Coordinator- Warehouse
ThermAll
Dallas, TX
03.2021 - 06.2023
- Data entry reports for warehouse and office namely billing and inventory reports
- Provided solutions towards resolving questions, complaints and concerns by utilizing systems, resources and problem solving skills.
- Managed and organized production and booking schedules
- Visualize and facilitate logistics of the warehouse, transportation, and customer service
- Prepare shipping documents (BOL, picking tickets, FedEx, UPS, Etc.)
- Build a trusting communication relationship between my company, salesman and vendors
- Serve as front desk receptionist; Answer calls, emails and greet corporate officials
Shift Supervisor, Call Center
XPS Solutions
Richardson, TX
04.2018 - 01.2021
- Developed and implemented a comprehensive training program for all incoming team members
- Excelled in team coordination across cross-functional units
- Took charge of performance monitoring and feedback sessions
- Monitored team members' productivity and quality, and enabled their professional development
- Interviewing and hiring new members of the team, conducting performance evaluations, and managing conflicts between team members
- Created guidelines, goals, checkpoints, and objectives for employees to improve productivity while also providing support and motivation
Shift Supervisor
FedEx Office Ship and Print
Dallas, TX
06.2014 - 01.2018
- Count daily financials and cash handling and bank deposits
- Open and close the store
- Held a lead role in center coordination and execution
- Print projects, posters, banner, booklets for businesses, entrepreneurs and more and completions in timely fashion
- Receive and process shipment
- Inventory check daily and cycle counting
- Work office HP and Canon machines (fax, copier)
- Consult with customer by asking open-ended questions to win their business and find opportunities to up sale
Mortgage Loan Officer
PennyMac
Fort Worth, TX
02.2014 - 03.2016
- Handle any verbal or written requests from homeowners
- Assist homeowners with concerns and questions about their loan, payments and offer solutions
- Analyse the Escrow account if necessary when the homeowner requests it
- Collaborated with other departments to research tasks and reach out to county tax and insurance companies for updated tax bills, homestead exemption etc.
- Utilize all research and solutions to make sure all is resolved timely
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
Education
Associate of Arts - Business Administration And Management
Mountain View College
Dallas, TXSkills
- Employee management
- Reports and documentation
- Analysis & evaluation
- Attention to detail
- Research and development
- Quality assurance
- Verbal and written communication
- Work Planning and Prioritization
- Integrity and honesty
- MS office
- Problem-solving
- Training and development
- Multitasking and organization
- Team leadership & development
- Product life cycle management
- Customer relationship management
- Budget management
Timeline
Panel Member – Researcher
Rare Patient Voice
06.2021 - Current
Office Coordinator- Warehouse
ThermAll
03.2021 - 06.2023
Shift Supervisor, Call Center
XPS Solutions
04.2018 - 01.2021
Shift Supervisor
FedEx Office Ship and Print
06.2014 - 01.2018
Mortgage Loan Officer
PennyMac
02.2014 - 03.2016
Associate of Arts - Business Administration And Management
Mountain View College