Bruce Anderson
Chicago,IL
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring enthusiasm, attention to detail and public speaking abilities developed over a 4 + year career to a growth-oriented role.
Overview
9
9
years of professional experience
Work History
Sales and Development Specialist
GoHealth LLC/ Norvax LLC
04.2023 - 04.2024
- Identified and pursued new business opportunities through prospecting, lead generation, and networking to expand the company's client base
- Conducted presentations and product demonstrations to showcase GoHealth's solutions and capabilities, highlighting the unique value proposition to potential clients
- Collaborated with internal teams, including sales, marketing, and product development, to develop customized solutions and proposals to meet client needs and objectives
- Monitored market trends, competitor activities, and industry developments to identify opportunities for innovation and differentiation, informing sales strategies and tactics.
Training Facilitator/Instructional Designer
GoHealth
05.2022 - 03.2023
- Developed and delivered training programs and workshops to equip employees with knowledge, skills, and tools to support exceeding expectations
- Utilized a variety of instructional techniques and learning modalities, such as presentations, group activities, role-plays, and simulations to engage participants and maximize learning outcomes
- Evaluated training effectiveness through participant feedback, assessments, and performance metrics, iterating on content and delivery methods as needed to enhance learning and retention
- Analyzed training needs and objectives within the insurance industry to develop customized instructional materials, such as e-learning modules, job aids, and training manuals
- Designed and implemented engaging and interactive training programs focused on insurance concepts, policies, procedures, and regulations to enhance employee knowledge and performance
- Collaborated with subject matter experts, compliance officers, and stakeholders to ensure accuracy, relevance, and effectiveness of instructional content, while adhering to industry standards and regulatory requirements.
Senior Benefit Consultant, Team Manager
Blue Cross and Blue Shield of Michigan
08.2020 - 04.2022
- Provided expert guidance and support to clients seeking health insurance coverage, leveraging in-depth knowledge of available plans, benefits, and eligibility criteria
- Conducted thorough needs assessments and consultations with clients to understand their healthcare needs, budget, and preferences
- Presented and explained various health insurance options, including individual, family, and Medicare plans, tailored to each client's specific requirements and circumstances
- Assisted clients in comparing and selecting the most suitable health insurance plans, taking into account factors such as coverage options, premiums, deductibles, and out-of-pocket costs
- Built and maintained strong relationships with clients through proactive communication, ongoing support, and personalized service, ensuring satisfaction and retention
- Led and coached a team of sales agents to achieve individual and team sales targets, providing ongoing guidance, support, and feedback to drive performance
- Conducted regular one-on-one meetings and performance reviews with team members to set goals, track progress, and address any areas for improvement
- Developed and implemented sales strategies, processes, and best practices to optimize efficiency, productivity, and customer satisfaction
- Monitored key performance metrics, such as call volume, conversion rates, and customer satisfaction scores, to identify trends and opportunities for improvement.
Front Desk MOD
Equinox Gold Coast
12.2018 - 08.2020
- Oversaw daily operations at the front desk, ensuring a smooth and efficient check-in/check-out process for members and guests
- Managed a team of front desk staff, providing guidance, support, and training to uphold high standards of customer service
- Acted as the main point of contact for member inquiries, concerns, and feedback, resolving issues promptly and professionally
- Implemented and enforced club policies and procedures to maintain a safe, clean, and welcoming environment for members and staff
- Collaborated with other departments, including membership sales, personal training, and group fitness, to optimize member experience and retention
- Prepared and maintained reports on key performance metrics, such as membership sales, check-in data, and member feedback, to track progress and inform decision-making
- Assisted with scheduling and staffing front desk shifts, ensuring adequate coverage during peak hours and special events
- Handled cash management responsibilities, including processing payments, balancing cash drawers, and reconciling transactions in accordance with company policies
- Demonstrated leadership and professionalism as a Front Desk MOD, serving as a role model for staff and fostering a positive team culture focused on excellence in customer service and operational efficiency.
Behavior Therapist
Reach High Consulting
08.2015 - 05.2018
- Conducted comprehensive assessments to identify the unique needs and challenges of children with autism spectrum disorder (ASD)
- Utilized evidence-based behavioral interventions, such as Applied Behavior Analysis (ABA), to target core symptoms of autism and promote skill development
- Implemented structured teaching strategies and visual supports to support learning and communication for children with ASD
- Utilized techniques such as prompting, shaping, and chaining to teach adaptive behaviors and social skills
- Worked closely with parents and caregivers to provide training and support in implementing behavioral strategies and techniques at home
- Collaborated with other professionals, including speech-language pathologists, occupational therapists, and educators, to coordinate care and ensure a holistic approach to treatment
- Monitored and tracked progress using objective data collection methods, adjusting intervention strategies as needed to maximize effectiveness
- Provided a supportive and nurturing environment for children with autism, fostering a sense of safety and trust to facilitate learning and growth.
Education
Bachelor of Arts - Psychology
Indiana University Bloomington
Bloomington, IN05.2018
Psychology
Ivy Tech Community College
Bloomington, IN05.2018
Skills
- Monitoring and Evaluation
- Adaptive Learning
- Data Collection
- Training facilitation
- Organizational Development
- Goals and performance
- Sales expertise
- Time Management
- Attention to Detail
- Multitasking
- Team Collaboration
- Leadership Development
- Goal Setting
- Public Speaking
- Adaptability
Timeline
Sales and Development Specialist
GoHealth LLC/ Norvax LLC
04.2023 - 04.2024
Training Facilitator/Instructional Designer
GoHealth
05.2022 - 03.2023
Senior Benefit Consultant, Team Manager
Blue Cross and Blue Shield of Michigan
08.2020 - 04.2022
Front Desk MOD
Equinox Gold Coast
12.2018 - 08.2020
Behavior Therapist
Reach High Consulting
08.2015 - 05.2018
Bachelor of Arts - Psychology
Indiana University Bloomington
Psychology
Ivy Tech Community College
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