Bruce Bowers
West Palm Beach,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Cushman & Wakefield. Skilled in diagnostic techniques and adaptability, I excel in field operations and work order preparation, significantly improving efficiency and service quality. My approach combines strong adaptability with technical expertise, driving positive outcomes and customer confidence.
Overview
18
18
years of professional experience
Work History
Field Service Representative
Signature Retail
06.2018 - 06.2024
Mailroom Associate
Cushman & Wakefield
03.2017 - 08.2019
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Improved mailroom efficiency by implementing a streamlined sorting and distribution system.
- Provided excellent customer service when addressing questions or concerns from employees regarding mail delivery issues.
- Maintained up-to-date knowledge of postal regulations and shipping requirements, ensuring compliance across all aspects of the mailroom operation.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
Docucare Representative
Xerox
08.2008 - 01.2017
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Customer Service Representative
FedEx office
Washington, DC
05.2006 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate Of Applied Science - Electronics
Decry Institute of Technology
Irving, TXSkills
- Adaptability to Change
- Field Operations
- Diagnostic Skills
- Work Order Preparation
Timeline
Field Service Representative
Signature Retail
06.2018 - 06.2024
Mailroom Associate
Cushman & Wakefield
03.2017 - 08.2019
Docucare Representative
Xerox
08.2008 - 01.2017
Customer Service Representative
FedEx office
05.2006 - 08.2011
Associate Of Applied Science - Electronics
Decry Institute of Technology
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