Bruce Brown
Eau Claire,WI
Summary
Results-oriented software engineering professional with a proven track record of developing clean, concise, scalable, and modular software solutions. Recognized for fostering a collaborative team environment that enhances dynamics and boosts productivity across projects. Proficient in software development with strong competencies in generative AI and cloud technologies, driving innovative approaches to complex challenges. Committed to delivering high-quality work that consistently exceeds client expectations while adhering to deadlines.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Software Engineer
Optum
03.2025 - Current
- Develop, test, implement, and maintain application software working with established processes
- Conduct thorough reviews of coded components to guarantee adherence to quality benchmarks.
- Implement and uphold software architecture policies and procedures to support development efficiency and quality assurance.
- Ensure adherence to software engineering best practices, enhancing the quality and reliability of team deliverables.
- Report project risks and issues to delivery/project manager to facilitate informed decision-making in the change control process.
- Streamline project workflows by effectively managing time and prioritizing tasks based on urgency and importance.
- Assess and refine technical solutions to ensure compliance with customer specifications.
- Design and implement robust code solutions to ensure long-term software reliability.
- Engineer and deploy scalable software solutions utilizing contemporary programming languages, frameworks, and automation tools.
- Collaborate with cross-functional teams to define project requirements and develop technical specifications.
- Manage server installations and configurations to optimize infrastructure efficiency.
- Design and implement network architecture for enhanced system performance.
- Identify, analyze, and resolve server vulnerabilities to ensure robust cybersecurity measures.
- Evaluate new technologies and tools to enhance overall system performance, stability, and security.
- Implement new applications and software on servers for developers and automation robots.
- Develop monitoring strategies, ensuring system reliability and proactive incident response.
- Conduct root cause analysis for incidents, driving continuous improvement initiatives across operations.
- Reduce system downtime for critical applications by implementing robust monitoring and alerting tools.
- Mitigate security risks by conducting regular vulnerability assessments and applying necessary patches.
Associate Software Engineer
UnitedHealth Group
07.2021 - 03.2025
- Acquired proficiency in diverse software engineering tools and languages to deliver innovative solutions.
- Developed and managed a robust Java application to facilitate backend processing of insurance claims through API integration.
- Implemented and maintained version control protocols for software solutions through GitHub to streamline development workflows.
- Crafted well-structured, scalable code for seamless integration in DevOps automation projects.
- Identified recurring patterns in software issues and established root causes to enhance solution strategies.
- Delivered expert insights and support to team members and stakeholders, fostering informed decision-making in areas of expertise.
- Designed, developed, and sustained clean, scalable Java and C# applications to enhance system performance and integration capabilities.
- Provided mentorship to colleagues, enhancing their competencies and contributing to team success.
- Leveraged virtual machines to streamline testing and integration processes, ensuring efficient operations.
- Managed all phases of software development life cycle to enhance product functionality and user experience.
- Implemented strategic planning and prioritization to ensure rapid and high-quality completion of development requests.
- Managed software solution updates to ensure compatibility with platform upgrades and facilitate seamless database migrations.
- Interpreted business requirements and specifications to ensure alignment with software development objectives.
- Created modular components that effectively reduce development workload while maintaining high-quality standards.
- Revised existing codebase, focusing on improving maintainability and reducing technical debt.
- Coordinated efforts with diverse teams to ensure successful testing and deployment of high-quality software solutions for clients.
- Evaluated historical database data to assess processing outcomes and pinpoint inactive automations for decommissioning.
- Analyzed requirements and developed detailed plans for effective system conversion and implementation.
- Assessed work hours and documented progress to ensure adherence to Scrum framework and project timelines.
Senior Software Engineering Specialist
UnitedHealth Group
06.2016 - 07.2021
- Write clean, concise, scalable, modular software solutions
- Collaborate with business, engineering, and operations teams to ensure software solutions meet business requirements and deadlines
- Actively take on the role of subject matter expert of the processing platform for software solutions
- Perform all phases of software engineering
- Strategize, prioritize, coordinate, and complete development requests
- Architect, develop, and maintain C# automation software solutions
- Query history tables to provide processing results, determine issues, and find inactive automations for retirement
- Utilize virtual machines for test and integration infrastructure
- Continuously develop professional and technical skills
- Collaborate with team members and business partners to solve complex problems
- Accurately update software for platform upgrades and bulk updates
- Create and manage software solution documentation
- Perform root cause analyses on recurring issues, developing long-term solutions that resolved ongoing problems within the organization's systems or processes
- Improve engineering processes by implementing innovative solutions and streamlining workflows
Claims Project Manager
UnitedHealth Group
04.2015 - 06.2016
- Review, research, investigate, and audit claims configurations
- Manage and process multiple projects assigned at the same time
- Complete projects for both hospital and physician claims impacted
- Pull and scrub reports per the parameters provided and/or found
- Analyze the root cause of claim issues to submit them to be fixed and/or reprocessed per the updates
- Report and communicate effectively with internal business partners and external provider contacts
- Determine if claims are processing correctly per their loaded agreement, recent update, and the health plan's website
- Request to have the system updated when an unknown issue is found that impacts providers
- Provide explanations and recommendations within areas of expertise to internal and external contacts.
Provider Claims Resolution Specialist
United HealthCare Services Inc
01.2014 - 04.2015
- Adjust and process both hospital and physician claims
- Manage and complete projects assigned
- Act as a Backup Subject Matter Expert
- Analyze defective Macro Express macros as the macro champion
- Test new and updated Macro Express macros as the macro champion
- Report and communicate opportunities for improvement
- Update provider in-network addresses through Phycon and Navigator applications
- Research and change provider addresses for returned checks
- Provide consultation and support on claims issues and processes.
Claims Representative Associate
United HealthCare Services Inc
03.2013 - 01.2014
- Process Medica Medicaid physician claims with accuracy and urgency
- Multi-task between multiple programs
- Load balance other divisions to help bring down inventory
- Notify supervisor and team of any system errors found
- Meet daily goals and metrics.
Education
Master of Science - Computer Science
Concordia University Saint Paul
Saint Paul, MN12-2026
Bachelor of Science - Applied Computer Science
Concordia University of Wisconsin
Mequon, WI12.2024
Associate of Applied Science - Software Development
Chippewa Valley Technical College
Eau Claire, WI05.2022
Database Specialist Certificate with Honors - Database Management
Chippewa Valley Technical College
Eau Claire, WI12.2021
.NET Developer Certificate - Software Engineering
Chippewa Valley Technical College
Eau Claire, WI05.2021
Java Developer Certificate - Software Engineering
Chippewa Valley Technical College
Eau Claire, WI05.2021
IT–Software Development Specialist Technical Diploma with Honors - Software Engineering
Chippewa Valley Technical College
Eau Claire, WI12.2020
Skills
- Object-Oriented Design & Programming
- Analytical Reasoning & Problem Solving
- Test Automation & Synthetic Data
- Stakeholder Alignment & Executive Communication
- Customer-Centric Thinking
- Adaptability & Continuous Learning
- Multiple Programming Languages
- Software Development Life Cycle (SDLC)
- RESTful API & SQL Workflow Integration
- Software Engineering Methodologies & Architectures
- Agile & DevOps Practices
- Proficiency in AWS architecture and infrastructure – Services and Tools
- Autonomous Systems Theory & Architecture
- Perception & Sensor Fusion Modeling
- Motion Planning & Control Theory
- Functional Safety Frameworks & Hazard Analysis
- Regulatory Compliance & Governance Modeling
- V&V Methodologies
- Conceptual Use Case Evaluation & Systems Thinking
- Cross-Functional Collaboration
- Strategic Alignment & Decision-Making
- Operational Transparency
- Process & Solution Documentation
- Observability & Monitoring
- Risk Management & Critical Thinking
Certification
- AWS Certified Cloud Practitioner Certification
- Optum AI Dojo Generative AI Certification
- UiPath Automation Developer Associate Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Engineer
Optum
03.2025 - Current
Associate Software Engineer
UnitedHealth Group
07.2021 - 03.2025
Senior Software Engineering Specialist
UnitedHealth Group
06.2016 - 07.2021
Claims Project Manager
UnitedHealth Group
04.2015 - 06.2016
Provider Claims Resolution Specialist
United HealthCare Services Inc
01.2014 - 04.2015
Claims Representative Associate
United HealthCare Services Inc
03.2013 - 01.2014
Master of Science - Computer Science
Concordia University Saint Paul
Bachelor of Science - Applied Computer Science
Concordia University of Wisconsin
Associate of Applied Science - Software Development
Chippewa Valley Technical College
Database Specialist Certificate with Honors - Database Management
Chippewa Valley Technical College
.NET Developer Certificate - Software Engineering
Chippewa Valley Technical College
Java Developer Certificate - Software Engineering
Chippewa Valley Technical College
IT–Software Development Specialist Technical Diploma with Honors - Software Engineering
Chippewa Valley Technical College
Technical Skills
Java, C#, VB.NET, ASP.NET, UiPath, JavaScript, jQuery, VBScript, PHP 7, SQL, Python, Prolog, Microsoft SQL Server, MySQL, SQLite, Oracle, PostgreSQL, T-SQL, Macro Express, Bash, Apache Tomcat, Apache XAMPP, Bootstrap, Node.js, Gson, Selenium, Visio, Visual Studio, Ubuntu, IntelliJ IDEA, Android Studio, Git, GitHub, Microsoft 365, Notepad++, Oracle VM VirtualBox, Maven, Gradle, Heroku, Postman, Tableau, Spring Boot, PyCharm, Anaconda, Kubernetes, Microsoft Windows, Mac OS X, Linux, AWS Services and Tools (EC2, RDS, VPC, Lambda, EventBridge, Subnets, Security Groups, Network ACLs, IAM, S3, CloudFormation, IaC, and CloudWatch), Autonomous Systems & Smart Product Development, Automation Anywhere, Blue Prism, CI/CD, TOGAF 10, Zachman, Architecture Development Method (ADM), Enterprise Architecture Repository (ABACUS SaaS), FHIR API standards, ArchiMate, Zero Trust security models, Enterprise Architecture prototypes & visualizations, Cloud FinOps practices, Risk Management Frameworks (Risk Register, Risk Matrix, Decision Tree, & MoSCoW), Design Thinking (Empathy Mapping, Prototyping, & Usability Testing), Customer-Centric Metrics (CSAT, NPS, CES, Retention, & Churn), AI Governance & Integration, Monitoring & Observability, Resilience Engineering, Palantir Foundry