Overview
Work History
Education
Skills
Timeline
Generic

Bruce Buckley

Overview

8
8
years of professional experience

Work History

Food Supervisor

Sodexo USA
08.2023 - Current
  • Leading and supporting a group of team members promoting customer satisfaction, product excellence, and health & safety.
  • Maintaining a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Helped create an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong rapport with guests, addressing any concerns promptly and professionally to maintain excellent client relations.
  • Adapted quickly to changing circumstances or unexpected challenges in daily operations without sacrificing quality standards or customer satisfaction levels.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Incorporated customer feedback into menu development and service improvements, fostering a sense of ownership in the overall dining experience for all patrons.

Supervisor

FunFuzion
01.2016 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Led and supported over 25 bowling/food & beverage staff members, with additional, indirect responsibility for 75 ride attendants and other staff members.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Monitored food inventory and supplies to prevent waste.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Shift Leader

Dunkin' Donuts
02.2018 - 12.2019
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Assisted managers in setting goals within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

Associate in Business -

College of Westchester

Skills

  • Restaurant POS Systems: Microsoft Word & Excel
  • Staff Leadership
  • Team Development
  • Critical Thinking
  • Staff Management
  • Food Preparation
  • Food Safety
  • Cash Handling
  • Cooking
  • Inventory Control
  • Food and Beverage Service
  • Purchasing

Timeline

Food Supervisor

Sodexo USA
08.2023 - Current

Shift Leader

Dunkin' Donuts
02.2018 - 12.2019

Supervisor

FunFuzion
01.2016 - 03.2020

Associate in Business -

College of Westchester

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Bruce Buckley