Overview
Work History
Education
Skills
Community Service
Timeline
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Bruce Buckley

Mount Vernon

Overview

11
11
years of professional experience

Work History

Shift Leader

Insomnia Cookies
10.2022 - Current
  • Provided incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  • Supported store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritized and delegated tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the Cookie Crew
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  • Managed cash handling and deposits
  • Held staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)
  • Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Caddie

Siwanoy Country Club
04.2014 - Current
  • Company Overview: Siwanoy Country Club is a country club located in Eastchester, New York. The club hosted the first PGA Championship in 1916, which was won by Jim Barnes. Tom Kerrigan joined the Siwanoy Country Club in 1914 and served as professional at the Club for a half century.
  • Up-sold food and beverage at the snack bar on the course.
  • Responsible for training all new employees.
  • Worked directly with guests to assess their needs.

Supervisor

New Roc City Funfuzion
01.2016 - 03.2020
  • Supervised over 25 bowling/food & beverage staff members, with additional, indirect responsibility for 75 ride attendants and other staff members. Responsible for training new food and beverage staff.
  • Improved customer satisfaction by implementing essential work tactics and ethics to staff.
  • Restocks food and supplies needed throughout the workday for both morning and night shifts.
  • Assisted the general manager with creation and implementation of all marketing plans.
  • Does inventory every first of the month for liquor and food, to guarantee the freshness of the food and beverages we provide.
  • Maintained a hygienic kitchen by regularly mopping and disinfecting the workspace and washing all utensils and dishes.
  • Prepares and serves fresh food to guests while delivering outstanding customer service as well as, restocks food and supplies needed throughout the workday for both morning and night shifts.

Shift Leader

Dunkin Donuts
01.2018 - 10.2019
  • Held accountability for customer service and product quality. Supervised and trained over 50 staff members.
  • Collaborated with senior management team to strategies to boost sales and the overall growth of the company. Created and implemented annual and quarterly marketing plans.
  • Handled all general customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly.
  • Managed all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking. Implement all measures and actions to ensure food acceptability, safety control, and sanitation, dining facility décor, and enhancement of customer service.
  • Anticipated customer and store needs by constantly keeping a watchful eye on both the customers and environment of the store.
  • Lead by example and ensure the execution of all safety, security, quality and store operations policies, while working in a fast retail environment.

Education

Business -

College of Westchester

Business - undefined

Long Island University

Skills

  • Restaurant POS Systems: Squirrel
  • Microsoft Word & Excel
  • Food Service
  • Customer Service
  • Key Holder
  • Shift Leader
  • Shift Supervisor
  • Team Member
  • Upselling
  • Food Preparation
  • Food Safety
  • Crew Member
  • Cleaning Experience
  • Cash Handling
  • Kitchen Experience
  • Serving Experience
  • Supervising Experience
  • Cooking

Community Service

NFTE, NFTE is an international non-profit organization providing entrepreneurship training and education programs to young people. NFTE provides highly academic programs, working with established universities such as Columbia University and University of Pennsylvania. NFTE's mission is to attempt to inspire young adults to recognize opportunity and plan for successful futures, by pursuing educational opportunities and by encouraging starting their own business., 2016-05, 2016-08, Attended a semester long, intensive business program that implemented entrepreneurship training and education programs to young youth. NFTE provided entrepreneurial creativity and skills to youth, to overall impact the success of youth's careers., Participated in a business program to develop your own business., Learned how to create business plans and marketing schemes., NFTE provided a structure for youth to run a facility's operations., NFTE created ways for us to create business plans and marketing schemes.

Timeline

Shift Leader

Insomnia Cookies
10.2022 - Current

Shift Leader

Dunkin Donuts
01.2018 - 10.2019

Supervisor

New Roc City Funfuzion
01.2016 - 03.2020

Caddie

Siwanoy Country Club
04.2014 - Current

Business - undefined

Long Island University

Business -

College of Westchester

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Bruce Buckley