Bruce Campbell
Zebulon,NC
Summary
Dynamic professional with extensive experience in training and engineering, notably at Crabtree Valley Mall. Proven ability in new hire training and program management, enhancing team performance and operational efficiency. Skilled in creative problem solving and interpersonal communication, fostering strong relationships and driving successful project outcomes. Committed to continuous improvement and staff development.
Overview
16
16
years of professional experience
Work History
Instructor
Miller-Motte College
Raleigh, NC
01.2026 - Current
- Evaluated student performance through assessments to ensure academic standards.
- Facilitated engaging learning environments to enhance student participation and retention.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promoted classroom safety, collaboration, and best practices.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Trainer
Jays Heating, Air and Plumbing
Mount Airy, NC
06.2025 - 12.2025
- Conducted hands-on training sessions for new technicians, enhancing practical skills and safety knowledge.
- Collaborated with management to identify training needs based on team performance metrics.
- Evaluated trainee performance through assessments, providing constructive feedback for improvement.
- Facilitated ongoing education workshops to keep staff updated on industry standards and technologies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Engineer
Crabtree Valley Mall
Raleigh, NC
02.2025 - 06.2025
- Conducted regular maintenance and inspections on mechanical systems to ensure optimal functionality.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Implemented safety protocols and best practices to enhance workplace safety and compliance.
- Assisted in the design and development of engineering solutions for mall operations improvements.
- Mentored junior staff on technical skills, fostering an environment of continuous learning and improvement.
- Developed cost estimates and project specifications for proposals.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
Instructor
Wake Tech Community College
Raleigh, NC
07.2018 - 10.2022
- Developed engaging lesson plans to enhance student learning outcomes.
- Facilitated classroom discussions, encouraging critical thinking and collaboration among students.
- Implemented assessment tools to measure student progress and adapt instructional strategies.
- Utilized technology platforms to deliver course content and streamline communication with students.
- Collaborated with faculty to improve course offerings based on student feedback and performance data.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Service Technician
Carrier Commercial Service
Raleigh, NC
06.2014 - 07.2018
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Collaborated with team members to troubleshoot complex service challenges effectively.
- Utilized diagnostic tools and software to streamline repair processes and enhance accuracy.
- Maintained accurate records of service activities and inventory management for improved efficiency.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Engineer
Crabtree Valley Mall
Raleigh, NC
08.2010 - 06.2014
- Conducted routine inspections of engineering systems to ensure safety and compliance with standards.
- Assisted in troubleshooting and resolving technical issues in mall infrastructure systems.
- Developed maintenance schedules for equipment, optimizing operational efficiency and reducing downtime.
- Collaborated with vendors to procure materials and supplies for ongoing engineering projects.
- Led cross-functional teams in project execution, ensuring timely completion of engineering initiatives.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Skills
- Group and individual instruction
- Interpersonal communication
- Subject matter expertise
- Coaching and development
Timeline
Instructor
Miller-Motte College
01.2026 - Current
Trainer
Jays Heating, Air and Plumbing
06.2025 - 12.2025
Engineer
Crabtree Valley Mall
02.2025 - 06.2025
Instructor
Wake Tech Community College
07.2018 - 10.2022
Service Technician
Carrier Commercial Service
06.2014 - 07.2018
Engineer
Crabtree Valley Mall
08.2010 - 06.2014