Bruce Cazares

• Accessory installer consists of the installation of factory option parts such as spoilers, interior lighting,illuminated kick plates, and so forth.
• All of the installations have to be installed within factory specifications using a number of different tools such as torque wrenches,drills, Digital calipers, rivet nuts etc.
• All installations of accessories are installed following a list of instructions that fall within factory guidelines and specifications
• Ensured long-lasting accessory performance by adhering to manufacturer guidelines during installations.

My responsibilities at my current employer include

• Explaining estimates and determined repair timelines to manage customer expectations.
• Supervised and mentored 3 team members and facilitated daily service operations to drive business growth.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, timing belts, water pumps, also heavy line
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Upheld high standards of customer service by promoting and upselling new products and services.

• Achieved increase in productivity in fixed operations, parts and service department.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Drafted invoices for completed work.
• Monitored 2 employees' day-to-day activities and made plans to rectify issues.
• Maintained accurate records of time and materials required to perform repairs and service.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, and filter replacement.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Analyzed and located malfunctions in brakes, motors, switches and control systems.