BRUCE CHANG
Sierra Madre,CA
Summary
Dynamic professional with extensive experience at Arthouses International, excelling in contract negotiation and supplier management. Proven track record of enhancing operational efficiency and fostering strong customer relationships. Adept at strategic planning and project management, driving significant cost savings while ensuring quality assurance and effective communication across teams.
As a vice GM I was entrusted with multiple tasks, from production management, accounting overview, and even public relations. I was tasked to oversee every department within the company.
Overview
25
25
years of professional experience
Work History
Vice General Manager
Arthouses International
08.2020 - 08.2025
- Supported daily operational tasks to enhance workflow efficiency.
- Assisted in implementing process improvements for team effectiveness.
- Collaborated with leadership to streamline communication channels.
- Negotiated favorable contract terms with suppliers/vendors resulting in significant cost savings for the organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Purchaser
Arthouses International
08.2007 - 08.2025
- Negotiated contracts with suppliers to secure competitive pricing and quality products.
- Evaluated vendor performance to ensure compliance with company standards and requirements.
- Analyzed market trends to identify potential suppliers and product innovations for enhanced offerings.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Maintained complete documentation and records of all purchasing activities.
- Researched suppliers based on availability, quality, selection, and price.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
Sales Associate
Arthouses International
08.2016 - 08.2020
- Developed strong product knowledge to assist customers with inquiries and purchasing decisions.
- Enhanced customer experience by providing personalized service and addressing concerns effectively.
- Developed and maintained strong customer relationships through effective communication and support.
- Identified customer needs and provided tailored product recommendations to enhance sales.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Attended industry events regularly to stay current on market developments, making it easier to connect with potential clients.
Bank Teller
Standard Savings Bank
06.2000 - 06.2004
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer integrity, balancing funds daily to prevent discrepancies.
- Trained new tellers on operational procedures and customer service best practices.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
No Degree - Political Science
Pasadena City College
Pasadena, California, CA08-2002
High School Diploma -
Pasadena High School
Pasadena, California, CA06-1998
Skills
- Operational efficiency
- Process improvement
- Contract negotiation
- Supplier management
- Vendor evaluation
- Strategic planning
- Quality assurance
- Efficient multi-tasker
- Verbal and written communication
- Deadline oriented
- Project management
- Purchasing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Vice General Manager
Arthouses International
08.2020 - 08.2025
Sales Associate
Arthouses International
08.2016 - 08.2020
Purchaser
Arthouses International
08.2007 - 08.2025
Bank Teller
Standard Savings Bank
06.2000 - 06.2004
No Degree - Political Science
Pasadena City College
High School Diploma -
Pasadena High School