Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Dickson

Lyme

Summary

Dynamic Production Manager with a proven track record at UniFirst Corporation, excelling in operations management and team development. Expert in production planning and safety compliance, I foster a culture of quality and continuous improvement, enhancing efficiency and customer satisfaction while effectively managing resources and staff performance.

Overview

15
15
years of professional experience

Work History

Production Manager

UniFirst Corporation
12.2023 - Current
  • Learned safety protocols and operational procedures in production environment
  • Contributed to daily workflow by organizing materials and resources efficiently.
  • Collaborated with team members to troubleshoot minor production issues.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Supported team in achieving production targets through effective communication.
  • Adapted quickly to new tools and systems for streamlined operations.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Resolved issues quickly to maintain productivity goals.

Route Service Manager

UniFirst Corporation
10.2012 - 12.2023
  • Managed daily route optimization to enhance delivery efficiency and reduce operational delays.
  • Coordinated vehicle maintenance schedules to ensure reliability and compliance with safety standards.
  • Trained new staff on route management systems, improving team performance and service quality.
  • Analyzed customer feedback to identify service improvement opportunities, enhancing client satisfaction levels.
  • Developed effective communication strategies with clients to address concerns and build long-term relationships.
  • Oversaw scheduling of deliveries, balancing workload to maximize resource utilization across routes.
  • Fostered a positive work environment that encouraged teamwork and open communication among staff members.
  • Developed long-lasting relationships with clients through exceptional customer service and communication skills.
  • Reduced operating costs by identifying inefficiencies and implementing cost-saving measures in route planning.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly.
  • Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry standards.
  • Monitored vehicle maintenance schedules, ensuring a well-maintained fleet for optimal performance.
  • Collaborated with sales team to identify growth opportunities and expand existing customer base.

Executive Chef

Quechee Club
04.2010 - 09.2012
  • Directed daily kitchen operations, ensuring high-quality meal preparation and presentation.
  • Trained and mentored kitchen staff in cooking techniques and food safety standards.
  • Implemented cost control measures to optimize ingredient usage and reduce waste.
  • Collaborated with management on strategic planning for seasonal menus and special events.
  • Managed inventory systems, ensuring timely procurement of fresh ingredients and supplies.
  • Enforced compliance with health regulations, maintaining high sanitation standards throughout the kitchen.
  • Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
  • Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
  • Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
  • Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.

Education

Associate of Science - Culinary Arts

Culinary Institute of America
Hyde Park, NY
04-1996

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Team development
  • Dedication to product quality
  • Safety management
  • Health and safety compliance
  • Customer support
  • Production oversight
  • Performance evaluation
  • Equipment monitoring
  • OSHA compliance

Timeline

Production Manager

UniFirst Corporation
12.2023 - Current

Route Service Manager

UniFirst Corporation
10.2012 - 12.2023

Executive Chef

Quechee Club
04.2010 - 09.2012

Associate of Science - Culinary Arts

Culinary Institute of America

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