Bruce Dudley
Petersburg,VA
Summary
A dynamic professional with a proven track record in customer service excellence and business management, demonstrated across roles at Hollywoodcutz Barber and Beauty Lounge LLC and Hill Pheonix. Expert in fostering client relationships and improving product quality, with strong leadership and verbal communication skills. Achieved high customer retention and satisfaction, enhancing company credibility and operational efficiency.
Professional grooming specialist with significant experience in delivering high-quality haircuts, shaves, and styling services. Strong focus on team collaboration and adapting to client needs. Skilled in modern and classic barbering techniques, maintaining sanitation standards, and providing exceptional customer service. Dependable and results-driven with passion for enhancing client satisfaction and fostering welcoming atmosphere.
Experienced with precision cutting and contemporary styling techniques essential for barbering. Utilizes exceptional customer service to build lasting client relationships and ensure client satisfaction. Knowledge of maintaining sanitary and organized workspaces, ensuring safe and pleasant environment for clients.
Overview
20
20
years of professional experience
Work History
Barber
Hollywoodcutz Barber and Beauty Lounge LLC
06.2013 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
Quality Control Inspector
Hill Pheonix
03.2008 - 06.2013
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Mortgage Loan Officer
Dominion Fidelity Group/ Community Mortgage Servic
02.2005 - 05.2008
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Reviewed loan files and updated to match current standards.
Education
Bachelor of Science -
VSU
Petersburg, VA05-2010
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Strong leader
- Business Management
- Business Administration
- Customer service excellence
- Outstanding customer service
- Multitasking Abilities
- Customer Service
Timeline
Barber
Hollywoodcutz Barber and Beauty Lounge LLC
06.2013 - Current
Quality Control Inspector
Hill Pheonix
03.2008 - 06.2013
Mortgage Loan Officer
Dominion Fidelity Group/ Community Mortgage Servic
02.2005 - 05.2008
Bachelor of Science -
VSU
Similar Profiles
Quentin MotenQuentin Moten
Receptionist at The Experience Beauty and Barber LoungeReceptionist at The Experience Beauty and Barber Lounge
Andrea ArchuletaAndrea Archuleta
Salon Manager at Bella Barber & Beauty LoungeSalon Manager at Bella Barber & Beauty Lounge
Emilio SaldanaEmilio Saldana
Part Business Owner at In His Image Barber Lounge LLCPart Business Owner at In His Image Barber Lounge LLC