Summary
Work History
Education
Skills
Timeline
Generic

Bruce Gardner

Lima,OH

Summary

Highly skilled insurance broker with expertise in analyzing customer coverage needs and providing tailored risk management solutions. Possess strong networking capabilities, sales, presentation skills, building and maintaining relationships with customers.

Residential treatment expertise in therapeutic crisis intervention, staff training, and cognitive behavior therapy implementation.

Work History

Insurance Broker

Agency Associates Inc
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Insurance Agent

Nationwide Insurance
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Administrator

Applewood Center Inc
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Caseworker

Allen County Children Services
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.

Residential Worker

Allen Acres Childrens Home
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Education

Bachelor Of Arts - Social Work

Bluffton College
Bluffton, OH
05.1990

Skills

  • Proactive team player
  • Claims handling
  • Driven
  • Sales presentations
  • Policy coverage expert

Timeline

Insurance Broker

Agency Associates Inc

Insurance Agent

Nationwide Insurance

Administrator

Applewood Center Inc

Caseworker

Allen County Children Services

Residential Worker

Allen Acres Childrens Home

Bachelor Of Arts - Social Work

Bluffton College

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Bruce Gardner