Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Grubb

Irvine,KY

Summary

Results-driven Telecommunications Engineer with expertise in network troubleshooting, telecom monitoring, and VoIP configuration. Experience includes managing ticketing systems, resolving circuit issues, and supporting call center environments to ensure reliable enterprise communication systems.

Overview

28
28
years of professional experience

Work History

Telecommunications Engineer

Conduent Business Services
Lexington, KY
05.2026 - 09.2026
  • Developed and maintained the communication infrastructure for a large enterprise network.
  • Assisted in designing new telecommunications networks from scratch based on customer needs.
  • Monitored voice and network alerts via telecom management platforms to ensure prompt response to issues.
  • Tracked circuit, line, and phone problems across client accounts to facilitate timely resolutions.
  • Logged service requests, outages, and repair updates in ticketing systems.
  • Checked phone setups, extensions, and voicemail settings for users to ensure functionality and user satisfaction.

Telecommunications Engineer

ATOS IT Services And Solutions
Pittsburgh, Pennsylvania
08.2011 - 04.2026
  • Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
  • Monitored voice and network alarms using telecom management systems.
  • Verified phone configurations, extensions, and voicemail settings for users.
  • Escalated unresolved telecom incidents to senior support groups.

Field Technician

Avaya Inc
Maumee, Ohio
03.1999 - 08.2011
  • Installed Avaya communication systems at customer sites.
  • Troubleshot voice and network issues using Avaya diagnostic tools.
  • Performed preventive maintenance on Avaya telecommunication equipment.
  • Repaired cabling, handsets, and switch connections in the field.
  • Configured call paths, extensions, and voicemail settings.
  • Coordinated with support teams on customer service tickets.
  • Guided customers through basic system use and issue reporting.
  • Ensured timely arrival at customer sites by driving company vehicles. to and from customer locations to perform field maintenance.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.

Education

Associate of Applied Science -

Retts Electronics
Lousivile Ky
08-1998

Skills

  • Telecom network design
  • VoIP configuration
  • Network troubleshooting
  • Telecom monitoring
  • Circuit management
  • Avaya call center
  • Avaya voice portal
  • Ticketing systems
  • Service coordination

Timeline

Telecommunications Engineer

Conduent Business Services
05.2026 - 09.2026

Telecommunications Engineer

ATOS IT Services And Solutions
08.2011 - 04.2026

Field Technician

Avaya Inc
03.1999 - 08.2011

Associate of Applied Science -

Retts Electronics
Bruce Grubb