Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Guillory

Grapevine

Summary

Proven leader in customer service and operational efficiency within aviation and industrial supply sectors. Skilled in enhancing team performance and conflict resolution, resulting in improved departmental outcomes. Expertise in data analysis and communication has driven significant operational improvements. Achieved a 20% increase in passenger satisfaction through effective recruitment and training strategies.

Overview

17
17
years of professional experience

Work History

Ramp /Customer Service Supervisor

Envoy Airlines
Dallas
06.2024 - Current
  • Generated daily, weekly, and monthly reports on customer service activities.
  • Monitored performance metrics including deplaning times, resolution rates, and passenger satisfaction.
  • Collaborated with upper management to implement new initiatives and departmental improvements.
  • Recruited skilled personnel to fill open positions within the department.
  • Coordinated communication with other departments regarding policy or procedural changes affecting passengers.

Operations Manager

McMaster-Carr
Atlanta
04.2014 - 06.2024
  • Supervised daily workflow to maximize productivity and uphold quality standards.
  • Resolved customer complaints promptly to maintain optimal satisfaction levels.
  • Assessed employee development needs and provided constructive feedback on goal progress.
  • Monitored processes and team performance to enhance operational efficiency.
  • Coordinated cross-functional teams for timely delivery of products and services.

Ramp Supervisor

AirTran Airways
Atlanta
09.2008 - 07.2014
  • Assigned tasks to ground personnel based on workload, skills, and availability.
  • Conducted safety inspections for equipment utilized by ground crew, including tugs and belt loaders.
  • Organized special events necessitating extra staffing for charter flights and large passenger volumes.
  • Supervised ramp agents to ensure adherence to safety standards and operational policies.
  • Investigated incidents involving aircraft or property damage during loading and unloading operations.

Education

Psychology

Prairie View A&M University
Prairie View, TX
05-2008

Skills

  • Customer service
  • Performance monitoring
  • Data analysis
  • Report generation
  • Employee training
  • Team leadership
  • Conflict resolution
  • Operational efficiency
  • Communication skills
  • MS office
  • Employee schedule management

Timeline

Ramp /Customer Service Supervisor

Envoy Airlines
06.2024 - Current

Operations Manager

McMaster-Carr
04.2014 - 06.2024

Ramp Supervisor

AirTran Airways
09.2008 - 07.2014

Psychology

Prairie View A&M University

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