Bruce Haller
Boca Raton,Florida
Summary
Proven leader in client services and customer support, with a track record of enhancing customer satisfaction and streamlining operations at Titan America. Skilled in data entry and client relationship building, adept at resolving complaints and improving company reputation. Achieved significant improvements in operational efficiency and customer relations without compromising on quality or service.
Overview
37
37
years of professional experience
Work History
DOT/Technical Services Representative
MAPEI Corporation
10.2016 - 01.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Submitted company manufactured products to all state DOT Offices for construction project approvals.
- Created and maintained state contact and product approvals.
Operations Manager
Titan America
01.2003 - 09.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Dispatcher/Site Manager
Consumers Builders Supply Company
09.1986 - 12.2002
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 38 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answered phone calls and responded to customer emails.
Education
No Degree - Business Administration
06.1981
Relevant Coursework
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
Timeline
DOT/Technical Services Representative - MAPEI Corporation
10.2016 - 01.2024
Operations Manager - Titan America
01.2003 - 09.2015
Dispatcher/Site Manager - Consumers Builders Supply Company
09.1986 - 12.2002
Lorain County Community College - No Degree, Business Administration
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