Bruce Hallowell
Londonderry,NH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Manager Northeast
ZOLL
01.2017 - Current
- Responsible for ensuring ZOLL is meeting customer service and product expectations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized resource utilization by allocating personnel based on workload demands and skillsets.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
Battalion Chief
Londonderry Fire Rescue
11.2022 - Current
- Determined how to deploy personnel during periods requiring special fire department response and assigned activities.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Supervised and coordinated tactical methodology used in resolving emergencies and other situations.
Technical Training & Deployment Specialist
ZOLL
01.2016 - 01.2017
- Taught technical training programs for all domestic US customers
- Assisted in the deployment of new product at customer sites, both EMS and Hospital
- Developed additional course curriculum to enhance program
- Implemented and managed a cloud-based student testing site.
- Improved processes to increase team productivity.
- Streamlined deployment processes by identifying inefficiencies and implementing effective solutions.
Technical Support Representative
ZOLL
01.2015 - 01.2016
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with ZOLL products.
- Ensured accurate documentation of customer complaints and managed repair process of ZOLL products.
- Managed all clinical training for Tech Support Department.
Education
BS - Service Management
Granite State College
12.2021
AS - Paramedic Technology
Northeastern University
Boston, MA06.2014
Paramedic Certificate -
Northeastern University
Boston, MA07.2007
Skills
Persuasive
Complaint resolution
Sales expertise
Meticulous attention to detail
Conflict resolution techniques
Customer Relationship Management (CRM)
Work Planning and Prioritization
Technical Proficiency
Customer-focused
Product Knowledge
Certification
- Nationally Registered Paramedic
- AHA ACLS
- AHA PALS
Timeline
Battalion Chief
Londonderry Fire Rescue
11.2022 - Current
Field Service Manager Northeast
ZOLL
01.2017 - Current
Technical Training & Deployment Specialist
ZOLL
01.2016 - 01.2017
Technical Support Representative
ZOLL
01.2015 - 01.2016
BS - Service Management
Granite State College
AS - Paramedic Technology
Northeastern University
Paramedic Certificate -
Northeastern University
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