Bruce Hayes
Vineland,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Automotive Finance Manager
Kia
2023.08 - Current
- Compiled closing packages for drafting and presentation accuracy.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Increased PVR by 40%
Finance Manager
Honda of Turnersville
2021.01 - 2023.07
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Researched and updated industry knowledge on changing legislation and regulations.
- Processed loan applications and monitored progress from start to finish.
- Collaborated with finance team to increase PVR by 50% over prior years numbers.
Sales Consultant
Honda of Turnersville
2018.04 - 2021.01
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Consistently achieved closing of 45% of customers
- Achieved or exceeded company-defined sales quotas.
Sales Consultant
Vann Dodge, Chrysler, Jeep
2016.10 - 2018.03
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Nissan of Turnersville
2015.04 - 2016.09
- Provide product demonstrations
- Provide customer service during and after sale
- Work with management team to complete vehicles sales.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
General Manager
McDonald's (JDKD Enterprises)
2008.01 - 2015.04
- Manage day to day operations of yearly sales of 3.5 million dollars
- Manage over 80 employees: scheduling, ordering of supplies, inventory, P.O.P
- Certified as Operational Technical Person (OTP2) for company, troubleshoot POS systems, updating etc
- For all 7 units
- Awarded Outstanding Manager Award for Philadelphia Region 2011, and 2012
- Top 10% in Philadelphia Region (over 500 units) for Mystery Shopper scores, SOR, customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Association of Finance and Insurance Professionals Certification -
Association of Finance And Insurance Professionals
New Jersey01.2021
McDonald's Operations courses -
Hamburger University
Chicago, IL01.2009
High School Diploma -
Vineland High School
Vineland06.1990
Skills
- Financial Management
- Regulatory Compliance
- Performance Analysis
- Attention to Detail
- Customer Relations
- Continuous Improvement
- Lender Relations
- Product Knowledge
- Corporate Policies
- Creditworthiness Determination
- Application Review
- Staff Management
- Self-Motivated
- Training and Development
Cellular
609-364-8989
Timeline
Automotive Finance Manager
Kia
2023.08 - Current
Finance Manager
Honda of Turnersville
2021.01 - 2023.07
Sales Consultant
Honda of Turnersville
2018.04 - 2021.01
Sales Consultant
Vann Dodge, Chrysler, Jeep
2016.10 - 2018.03
Sales Consultant
Nissan of Turnersville
2015.04 - 2016.09
General Manager
McDonald's (JDKD Enterprises)
2008.01 - 2015.04
Association of Finance and Insurance Professionals Certification -
Association of Finance And Insurance Professionals
McDonald's Operations courses -
Hamburger University
High School Diploma -
Vineland High School
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