BRUCE H. ENGEL

Oversees all aspects of airport operations, including customer experience, safety compliance, and team management. Ensures seamless coordination between flight crews, ground personnel, and business partners to maintain JSX’s industry-leading service. Focuses on operational efficiency, guest satisfaction, and adherence to aviation safety standards.

• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Leads and oversees airport service operations for an average of 5,000+ monthly travelers, ensuring seamless and high-quality customer experiences
• Supervises and mentors a team of 15+ concierge members, providing coaching, training, and development to enhance service delivery and performance
• Acts as a key liaison with Coordinators, Flight Crews, Mechanics, and Business Partners, improving turnaround times by 20%
• Ensures full compliance with FAA, DOT, Local Law Enforcement, and TSA regulations
• Maintains an impeccable lounge environment, reducing guest complaints by 30% through enhanced amenities and service adjustments

Directed and led airport and ground operations, ensuring seamless workflow, regulatory compliance, and exceptional customer service. Managed logistics, safety protocols, and strategic initiatives to optimize efficiency while reducing costs. Oversaw a team of 40+ employees, spearheading recruitment, hiring, and training efforts to build a highly skilled workforce. Collaborated with multiple departments to enhance operational effectiveness while maintaining strict adherence to FAA, TSA, and company regulations. Recognized for strong leadership in operational efficiency, workforce development, and problem-solving to drive team success.

• Managed and led airport and ground operations, overseeing teams of 40+ employees, while improving on-time performance by 15%
• Developed and implemented operational strategies that enhanced on-time departures, reduced costs by 10%, and improved safety standards
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Conducted internal audits and compliance inspections, ensuring 100% adherence to company policies and federal aviation regulations
• Generated reports detailing findings and recommendations.
• Supervised airport logistics, including aircraft diversion protocols and coordination with airport authorities, handling 24+ flight diversions annually
• Partnered with business stakeholders to streamline operations and resolve service disruptions effectively, reducing average disruption response time by 25%
• Led recruitment efforts, interviewing and hiring candidates for airport operations, security, and airfield roles
• Created and maintained job descriptions to align with evolving operational needs and industry standards
• Collaborated with training departments to ensure new hires received necessary certifications and job-specific training
• Ensured hiring and workforce practices complied with all federal regulations and company policies
• Maintained open communication with hiring managers and key stakeholders to optimize the recruitment process
• Managed and maintained accurate records of recruitment activities, applicant information, hiring decisions, and training records

Led airport operations in a high-pressure environment, ensuring efficiency, safety, and compliance. Oversaw staff performance, emergency response coordination, and the successful launch of new flight routes.

• Managed daily airport operations for an airport servicing 360k+ passengers annually
• Coordinated emergency response efforts with TSA, federal agents, and airport departments, reducing response times by 30%
• Successfully launched new non-stop flight routes, increasing regional traffic by 25% and boosting revenue
• Managed employee performance, achieving a 95% compliance rate with company policies and operational standards
• Conducted ongoing training in security procedures, emergency response, and customer service excellence, leading to a 20% improvement in employee retention

Managed daily business operations across multiple locations, ensuring superior customer service, staff training, and operational efficiency. Focused on optimizing processes, improving revenue, and driving customer satisfaction.

• Oversaw daily operations across multiple locations, increasing efficiency by 15% and improving service times
• Designed and implemented training programs for 30+ employees, resulting in an increase in customer satisfaction ratings
• Generated repeat business through exceptional customer service.
• Managed scheduling, quality control, and operational audits to maintain high service standards, reducing scheduling conflicts by 25%
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Resolved escalated customer concerns, achieving a 100% resolution rate and increasing patient retention by 10%