Open To Work
Bruce Hutchinson
Work Preference
Summary
Dynamic IT professional with extensive experience at Edge Technology Group, excelling in remote desktop management and network administration. Proven track record of enhancing operational efficiency through innovative solutions and effective communication. Skilled in Active Directory and adept at adapting to change, consistently delivering exceptional support to diverse teams and clients.
Overview
14
14
years of professional experience
Work History
Remote Desktop Engineer
Edge Technology Group
New York, USA
08.2021 - 12.2025
- Delivered remote troubleshooting support for technical issues and implemented Powershell scripts to streamline processes.
- Configured remote access solutions for mobile workers.
- Managed Active Directory accounts, including user creation, password resets, and group membership management.
- Monitored performance of servers and workstations to ensure optimal operating conditions.
- Acted as the front-line interface for hedge fund clients, addressing inquiries and technical issues.
- Communicated and provided direct support to all levels of IT management and staff, as well as non-IT business professionals, including Portfolio Managers, Traders and analysts.
- Worked closely with engineers across all teams: Onsite Support, Systems Security and Network Engineering.
Lead Systems Engineer
Edutek Ltd.
White Plains, NY
02.2019 - 08.2021
- Executed planning, design, installation, configuration, operation, development, maintenance, and repair of District computer systems, enhancing overall system reliability.
- Delivered PC and Mac support via phone, email, remote RDP, and onsite to 100+ users.
- Performed network, software and hardware troubleshooting to ensure all systems and servers were operating optimally.
- Created updated IT support documentation leading to a 15% decrease in tickets.
- Delivered PC and Mac support via phone, email, remote RDP, and onsite to 100+ users.
- Performed system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implementing corrective measures to prevent future service interruptions
Desktop Analyst/Systems Administrator
Lockard & Wechsler
Irvington, USA
03.2016 - 01.2019
- Collaborated with Director of I.T. to enhance operational efficiency for a fast-paced media advertising firm with 100+ employees.
- Developed and implemented new strategies and software for the entire office to increase time management and efficiency.
- Resolved technical and creative issues daily, ensuring minimal disruption to operations.
- Updated all employees' operating systems and software regularly.
- Oversaw development and organization of custom-built data and content management systems.
- Developed and managed custom call databases for 20+ clients, including Sling TV, Hulu, and Direct TV.
- Irvington, NY
Marketing Manager/Webmaster
Fitness Equipment Depot
Jericho, USA
08.2011 - 03.2016
- Acquired 75 new clients and increased revenue by over 100K within my first quarter of employment.
- Achieved #3 organic ranking on Google for industry's most competitive keyword ("remanufactured fitness equipment") via on and -site SEO.
- Developed and designed a complex website, enhancing user experience and brand visibility.
- Generated email lists achieving 1000+ subscribers through Mailchimp platform for remarketing.
- Created and allocated order forms in hard/soft copy and researched and attended trade shows to promote company offerings.
- Jericho, NY
Education
MBA - Business Administration
Mercy College
Dobbs Ferry, NY05-2027
BA - Marketing, Computer Science
Mercy College
Dobbs Ferry, NY01-2012
Skills
- Remote support
- Technical troubleshooting
- Ticketing systems
- Windows hardware and software
- MS Office Suite
- O365
- MS Teams
- Active Directory
- Azure
- Citrix Workspace Suite
- VMware
- Network setup
- Network administration
- Patch management
- Reimaging
- User training
- HTML
- Python
Technical Acumen
- Windows hardware and software
- Apple hardware and software
- IOS and Android Tablet/Mobile Devices
- MS Office Suite
- O365
- MS Teams
- Azure
- Citrix Workspace Suite
- SQL
- HTML
- Java
- Python
- Active Directory
- VMware
- Network configuration
- Network administration
Timeline
Remote Desktop Engineer
Edge Technology Group
08.2021 - 12.2025
Lead Systems Engineer
Edutek Ltd.
02.2019 - 08.2021
Desktop Analyst/Systems Administrator
Lockard & Wechsler
03.2016 - 01.2019
Marketing Manager/Webmaster
Fitness Equipment Depot
08.2011 - 03.2016
MBA - Business Administration
Mercy College
BA - Marketing, Computer Science
Mercy College