Bruce Jackson

• Presented technical findings to non-technical audiences, facilitating clear understanding of project outcomes and benefits.
• Introduced advanced analytical tools for data-driven decision making, leading to improved operational efficiency.
• Implemented daily management in manufacturing engennering , significantly reducing project delays and cost overruns.
• Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
• Assesses cost effectiveness and feasibility of manufacturing processes; makes and implements recommendations to reduce costs and improve efficiency
• Collaborates with other manufacturing managers and leadership to set and assess priorities across the network.

• Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
• Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
• Developed and maintained a comprehensive quality management system, ensuring adherence to regulatory guidelines and best practices.
• Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
• Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
• Managed corrective action plans for identified non-conformances during internal audits, ensuring timely resolution and prevention of recurrence.
• Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.

• Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Developed and initiated quality measure of performance standards and methods for inspection,testing and evaluation using statistical techniques, including statistical process control (SPC), design of experiments (DOE), etc.
• Investigated and reports on quality concerns and potential implications with warranty and safety issues.
• Managed Process Engineering/SPOs on FAI/NPI component repair.
• Developed planning and organizational/regulatory work instructions.
• Hosted and conducted regulatory, third party, supplier, customer and internal audits

• Investigated line and/or field claims and resolved inquiries to satisfaction in a timely manner.
• Work with customer and support through all new model launch events (prepare of PPAP, PSO,APQP as required).
• Interacted with customers to prevent quality problems prior to mass production; ensure Ours and the customers' quality requirements are met on all of production products.
• Interacted with various levels of employees in the Production, Engineering, Materials, and Planning Departments to prevent and/or remedy quality problems.
• Travel to customer locations to analyze and remedy quality problems, often traveling on short notice.
• Identify, study, and recommend new programs/processes to improve quality. Review quality trends to prevent or reduce defects.
• Support and assist the Quality Manager as needed.
• Perform other responsibilities and special projects as needed.

• Sampled materials and products to conduct in-depth measurements and tests.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
• Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
• Responsibilities include but not limited to VSE Packages,First Article Inspections, PPAP’s, Certification, Charts, FMEA, SPC and Hardness Inspection as needed.
• Held monthly/yearly training for personnel on the Quality Manual and the General Procedures used in all/and specific operations.