Bruce Jackson

• Consulted with customers to assess needs and propose optimal solutions.
• Developed strong professional relationships with clients, leading to repeat business and referrals.
• Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Entered income and expense details into business databases to track purchases and address variances.
• Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
• Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
• Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
• Collaborated with other professionals on projects to provide comprehensive solutions for clients.
• Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
• Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
• Optimized team hiring, training, and performance.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Conducted performance evaluations and provided constructive feedback to employees.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Worked with other General Contractors as their Project Manager with major emphasis on customer liaison.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.

Same as above.

The ability to hire and fire as I saw fit

My position was to Coordinate the building of 15 houses over the years with Habitat and the Texas Rangers Baseball team. Houses being built in there parking lot with thousands of volunteers.

Responsible for ordering all material.

Coordinating all subs on a very tight schedule.

Teaching the volunteers how to build a house from the ground up ready for move in.

And may I mention all in 3 weeks.

With this position I got to work with varies Texas Rangers (my favorite was Kenny Rodgers) who actually got on the top plate with me to install the last 5 roof trusses while being filmed by local and national TV.

Our last house at the ballpark was filmed by Fox Sports Southwest were I make an appearance in their documentary.

One last note. One of my Dallas high-end remodels can be seen on the TV show the Housewifes of Dallas