Bruce Jensen
Manor,Texas
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Walmart
Pfulgerville, Texas
01.2007 - 08.2024
- Answered customer inquiries and provided accurate information.
- Provided excellent customer service to resolve customer complaints.
- Assisted customers with returns, exchanges, bill pay and money orders.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls and helped facilitate customer service or send to the appropriate department.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a clean work environment.
Caregiver
Self Employed
Taylor, Texas
10.2001 - 12.2006
- Gap in work was to assist my aging parents in daily activities.
Production Worker
Dell Computers
Austin, Texas
05.1992 - 09.2001
- Prepped motherboards for assembly.
- Quick test quality inspection of item.
- Executed picking tasks according to order specifications while meeting daily productivity requirements..
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Adhered strictly to safety regulations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Followed quality control procedures to minimize errors.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Inspected finished products for quality assurance purposes.
- Operated machinery such as drills to assemble parts.
- Provided training and guidance to new employees on proper assembly techniques.
- Completed component assembly with minimal supervision to meet deadlines.
- Assembled components of a variety of products, adhering to production specifications.
Education
High School Diploma -
Taylor ISD
Taylor05-1984
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Problem-solving abilities
- Follow-up skills
- Order Fulfillment
- Active Listening
- Conflict Resolution
- Quality Control
- Order Picking
- Warehouse Operations
- Safety Protocols
- Quality Inspections
- Payment Processing
- Escalation management
- Staff Training
- Build relationships with customers
Timeline
Customer Service Representative
Walmart
01.2007 - 08.2024
Caregiver
Self Employed
10.2001 - 12.2006
Production Worker
Dell Computers
05.1992 - 09.2001
High School Diploma -
Taylor ISD
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