Bruce Johnson
Frisco,TX
Summary
Seasoned professional with 8 years of diverse experience, including event coordination, administrative support, and customer service. Skilled in fraud prevention, payment processing, and office administration. Seeking a Business Operations role to leverage analytical skills and a detail-oriented mindset.
Overview
9
9
years of professional experience
Work History
US Bank - Busniess Ambassador
US Bank
06.2022 - Current
- Provide exceptional customer service, ensuring a friendly and professional interaction during credit card payment processing, dispute resolutions, and fraud claim investigations
- Execute balance transfers efficiently and manage a high volume of incoming calls with attention to detail and accuracy
- Conduct comprehensive training in fraud prevention, bankruptcy procedures, and international transaction processing to ensure adherence to regulatory standards and best practices.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
International Sales Representative
American Airlines
08.2021 - 04.2022
- Retained Number% of clients and brought in Number new clients resulting in increased revenue and improved customer satisfaction scores.
- Traveled from Location to Location to reach customers in international markets.
- Improved sales techniques and made sales pitches to Number potential clients per quarter.
- Documented transactions and managed high-value accounts using Software.
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
- Collaborated with other departments to ensure seamless travel arrangements for customers, including coordinating flights with ground transportation services.
Event Coordinator
My Little Occasion-Family Business
01.2016 - Current
- Coordinate comprehensive event strategies, encompassing on-site management and post-event follow-up activities
- Provide guest reception and direction for private events, ensuring clear communication of seating arrangements and adherence to safety protocols
- Maintain a focus on delivering exceptional customer service, leading to positive patron experiences.
Administrative Assistant
Salvation Army-Volunteer
06.2015 - Current
- Manage the distribution of office correspondence and the accurate recording of incoming shipments to maintain organized corporate records
- Provide a welcoming environment for office visitors and efficiently handle client communications to support smooth operational flow
- Coordinate staff scheduling and fulfill substitute teaching roles to ensure seamless daily operations and coverage.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Arts, Political Science and Government -
University of North Texas
Denton, TX05.2021
High School Diploma -
Frisco Centennial High School
Frisco, TX06.2017
Skills
- Interpersonal Communication
- Community Relations
- Compassion
- Critical Thinking
- Project Management
- Problem-Solving
- Communication
- Social Media Management
- Diverse cultural understanding
- Event Coordination
- Business Development
- Social Perceptiveness
- Policy analysis
Timeline
US Bank - Busniess Ambassador
US Bank
06.2022 - Current
International Sales Representative
American Airlines
08.2021 - 04.2022
Event Coordinator
My Little Occasion-Family Business
01.2016 - Current
Administrative Assistant
Salvation Army-Volunteer
06.2015 - Current
Bachelor of Arts, Political Science and Government -
University of North Texas
High School Diploma -
Frisco Centennial High School
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