Bruce Jones
Portland,OR
Summary
With a proven track record at Cleveland High School, I excel in player development and fostering team collaboration. My strategic game preparation led to multiple wins, highlighting my ability to inspire and achieve. Expert in strength training and adept at enhancing team performance, I bring both technical and interpersonal skills to drive success.
Overview
14
14
years of professional experience
Work History
High School Football Coach
Cleveland High School
08.2023 - Current
- Collaborated with other coaching staff to develop comprehensive game plans based on opponent research and analysis.
- Utilized video analysis tools to review game footage, identifying areas of improvement for both individual players and overall team strategy.
- Led team to multiple playoff appearances and championships by consistently refining offensive and defensive strategies.
- Organized fundraising events to support the football program, raising necessary funds for equipment upgrades and travel expenses.
- Inspired confidence in players through motivational speeches before games and during halftime breaks.
- Improved team communication and collaboration on the field through regular drills and practice sessions.
- Assisted in student-athlete recruitment, evaluating talent, and offering scholarships for promising players.
- Increased team performance by implementing strategic plays and effective training sessions.
Paraeducator, Special Education
Cleveland High School
08.2022 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Reported on student progress, behavior, and social skills to parents.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
Contact Center Representative
Umpqua Bank
02.2019 - 07.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Spectrum
08.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Associate
Ross Dress for Less
03.2011 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor Of Business Administration - Social Media Marketing
Western Colorado University
Gunnison, Colorado09.2018
Bachelor Of Business Administration - Social Media Marketing
De Anza College
Cupertino, CA12.2016
Skills
- Strength training
- Game preparation
- Player development
- Safety awareness
- Practice scheduling
- Player evaluations
- Coaching meetings
Timeline
High School Football Coach
Cleveland High School
08.2023 - Current
Paraeducator, Special Education
Cleveland High School
08.2022 - Current
Contact Center Representative
Umpqua Bank
02.2019 - 07.2022
Customer Service Representative
Spectrum
08.2016 - 08.2018
Sales Associate
Ross Dress for Less
03.2011 - 06.2013
Bachelor Of Business Administration - Social Media Marketing
Western Colorado University
Bachelor Of Business Administration - Social Media Marketing
De Anza College
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