Bruce Kiko Figueroa
Summary
Diligent and capable individual with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in data management and customer service, ensuring smooth operations and achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Conference Office Assistant
University of Hawaiʻi Student Housing Services
08.2022 - Current
- Knowledgeable of the Conference Housing policies and procedures, emergency procedures, facilities and services
- Utilized customer service skills to interact with guests through a variety of vessels
- Used multitasking and adaptability to complete tasks given in a timely manner
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Resident Assistant
University of Hawaiʻi Office of Residential Life
07.2021 - Current
- Identified and resolved many issues within the corresponding policies and procedures
- Worked individually and in a team to complete a multitude of tasks and maintain the housing communities
- Used critical thinking and adaptability to solve problems and any changing situations
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Assistant Hospitality Manager
University of Hawaiʻi Student Housing Services
04.2024 - 08.2024
- Knowledgeable of the Conference Housing policies and procedures, emergency procedures, facilities and services
- Oversee and manage Conference Assistants
- Ensure job duties are being met
- Ensure excellent customer service is being provided to the guests
- Customer service is utilized through guest check-ins and interactions (Email, Phone, In-person)
- Ensure that our community is kept safe and secured around the clock
- Handle emergency situations as they arise
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Assistant Hospitality Manager
University of Hawaiʻi Student Housing Services
04.2023 - 08.2023
- Knowledgeable of the Conference Housing policies and procedures, emergency procedures, facilities and services
- Oversee and manage Conference Assistants
- Ensure job duties are being met
- Ensure excellent customer service is being provided to the guests
- Customer service is utilized through guest check-ins and interactions
- Phone
- In-person
- Ensure that our community is kept safe and secured around the clock
- Handle emergency situations as they arise
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Conference Assistant
University of Hawai'i Student Housing Services
04.2022 - 08.2022
- Knowledgeable of the Conference Housing policies and procedures, emergency procedures, facilities and services
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding services and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Art Gallery Attendant
University of Hawaiʻi Art Department
10.2019 - 05.2021
- Gained knowledge on new exhibit installations and used knowledge to assist attendees when asked questions
- Assisted guests by utilizing customer service skills and providing insight into the facilities and exhibits
- Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Collaborated with gallery staff to plan and execute successful opening receptions and special events.
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
Education
Master of Science - Travel Industry Management
University of Hawaii At Manoa
Honolulu, HI05-2025
BBA - Business Management
University of Hawaiʻi At Mānoa
Honolulu, HI05.2023
Skills
- Customer service
- Positive attitude
- Verbal communication
- Professional and mature
- Strong problem solver
- Customer relationship management (CRM)
- Critical thinking
- Problem resolution
- Active listening
Certification
- CPR/AED Certification
- Hotel Industry Analytics (CHIA) Certification
Extracurricular activities
Equipment Manager - Marching Band | University of Hawai'i at Mānoa | July 2023 - Present
- Oversee inventory and maintenance of over instruments and marching equipment, ensuring all items are in optimal condition for performances and rehearsals.
- Coordinate logistics for equipment transportation to and from events, ensuring timely and safe delivery.
- Collaborate with band leadership to anticipate equipment needs for rehearsals, concerts, and halftime shows, ensuring readiness for every performance.
- Played a key role in organizing and managing equipment setup for major events, including the annual Rainbow Invitational and home football game performances.
Timeline
Assistant Hospitality Manager
University of Hawaiʻi Student Housing Services
04.2024 - 08.2024
Assistant Hospitality Manager
University of Hawaiʻi Student Housing Services
04.2023 - 08.2023
Conference Office Assistant
University of Hawaiʻi Student Housing Services
08.2022 - Current
Conference Assistant
University of Hawai'i Student Housing Services
04.2022 - 08.2022
Resident Assistant
University of Hawaiʻi Office of Residential Life
07.2021 - Current
Art Gallery Attendant
University of Hawaiʻi Art Department
10.2019 - 05.2021
- CPR/AED Certification
- Hotel Industry Analytics (CHIA) Certification
Master of Science - Travel Industry Management
University of Hawaii At Manoa
BBA - Business Management
University of Hawaiʻi At Mānoa
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