Crew Member
Dunkin' Donuts
07.2024 - Current
Crew Member
As a crew member, you are expected to take on various tasks around the establishment. These include:
Cashier
- Basic math skills.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Responsible for keeping track of money.
- Learned how to fill out deposit forms and manage the bank.
- Kept calm and friendly even in the face of irritated, frustrated, or hostile customers.
- Deescalation tactics.
Food and Drinks
- Fast, efficient, and safe preparation of food and beverages.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked in a fast-paced and team-oriented setting.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Stocking
- Lifted and moved various supplies, from lightweight boxes to heavy loads.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Improved customer satisfaction by promptly locating items and providing product information.
- Asked for help when it was apparent a job could not be done alone.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day's business.
- Fine with stocking in frigid temperatures, such as freezers and walk-ins.
Sanitation
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Maintained trash bins and threw out garbage when necessary with and without other crew members.
- Kept bathrooms clean and food/drink preparation areas sanitized to avoid bad customer experiences.
- Cleaned and properly sanitized utensils, ensuring sinks did not overflow with tools and that they were returned to their proper places in a timely fashion.
Closer
- Safely and securely shut down and locked up the establishment.
- Put away and properly organized/turned off utensils and equipment for later use.
- Cleaned and wiped off machinery and other essential devices for operation.
- Discarded trash and kept everything tidy for the next day.
