ASPnet
Bruce Kuka
Collinsville,OK
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Licensed Insurance Agent
US Health Advisors
Tulsa, OK
06.2022 - Current
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Combat Medic (68W)
Army Reserve
Honolulu, HI
01.2013 - 10.2022
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
Package Handler
UPS, United Parcell Service UPS
Honolulu, HI
01.2013 - 06.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety regulations to maintain safe work environment.
- Built strong relationships with customers and vendors through excellent customer service.
- Stored and secured packages in designated areas to prevent damage and theft.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Helped train new employees in safe practices and warehouse procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
Culinary specialist
United States Navy
Honolulu, HI
01.2008 - 01.2012
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Reduced spending 20% by documenting inventory and purchases for budget management.
- Managed delivery of fresh rations in austere environments for over 200 personnel.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Team Leader
Target
Tulsa, OK
06.1999 - 01.2008
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor's degree - Information Technology
University of Phoenix-Online Campus
09.2016 - 05.2019
Skills
Microsoft Windows Server (5 years)
Cybersecurity (3 year)
C# (3 years)Customer service (10 years)IT project management (1 year)Microsoft SQL Server (3 years)Python (2 years)MySQL (3 years)GitSQL (3 years)Computer NetworkingJavaScript (3 years)HTML5 (3 years)CSS (3 years)Understanding privacy rules and regulations associated with patient recordsTechnical support
Performing software, hardware, and network operationsSupervisory skills: Motivating & assessing employees
Motivating others to achieve objectives and identifying improvements or corrective actionsDevelopment in any professional fieldTCP/IP
Technical issues analysis
Software diagnosis
Customer service expert
Technical documents comprehension
Application support
Additional Information
- Commendations: , Submarine warfare qualification Navy and Marine Corps Achievement Medal, Army Achievement medal.
- Boot camp in preparation for the CISSP certification.
- Working with software projects and open source projects for the last 3 years.
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Supervised team of 10 staff members.
- Tested databases to identify and resolve potential threats such as injections to the submarine database infrastructure.
- Establishing, monitoring and maintaining radio frequency communication systems on board submarine.
- Transmitting, receiving and storing all incoming and outgoing messages.
- Writing programs to collect and distribute data for a variety of applications, ensuring the proper security and handling of communications materials, systems and equipment.
Software
Dotnet
React
ChatGPT Applications
Interests
Software Development
Game Design
Creating environments for cybersecurity testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Licensed Insurance Agent
US Health Advisors
06.2022 - Current
Bachelor's degree - Information Technology
University of Phoenix-Online Campus
09.2016 - 05.2019
Combat Medic (68W)
Army Reserve
01.2013 - 10.2022
Package Handler
UPS, United Parcell Service UPS
01.2013 - 06.2022
Culinary specialist
United States Navy
01.2008 - 01.2012
Team Leader
Target
06.1999 - 01.2008