BRUCE KUMP
Gerrardstown,WV
Summary
Auto Body Estimator with proven success at Scott's Auto Body & Collision, skilled in cost estimation and customer service. Enhanced profitability through effective upselling and streamlined estimating processes. Strong communicator adept at fostering relationships with clients and insurance adjusters, ensuring accurate repair assessments and high customer satisfaction. Have been in the automotive field since 1980. Mechanically inclined & high knowledge of automotive parts, Willing to learn new procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Body Estimator
SCOTT'S AUTO BODY & COLLISION
09.2024 - Current
- Assisted in evaluating vehicle damage and identifying necessary repairs.
- Collaborated with technicians to ensure accurate repair estimates.
- Utilized industry software for estimating repair costs and timelines.
- Maintained organized documentation of estimates and customer interactions.
- Supported customer service by explaining repair processes and options.
- Learned safety protocols and proper use of tools related to auto body work.
- Adapted quickly to new technologies and estimating techniques in the workplace.
- Regularly reviewed competitor pricing strategies to ensure our shop remained competitive within the local market while still offering fair prices for top-quality workmanship.
- Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
Auto Body Estimator
TERRY'S BODY SHOP
05.2024 - 08.2024
- Contributed to a team environment, enhancing communication between departments.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
- Assisted in evaluating vehicle damage and identifying necessary repairs.
- Collaborated with technicians to ensure accurate repair estimates.
- Utilized industry software for estimating repair costs and timelines.
- Maintained organized documentation of estimates and customer interactions.
- Supported customer service by explaining repair processes and options.
Insurance Claims Adjuster
Progressive Insurance - Mayfield Village Service Center
02.2022 - 04.2024
- Analyzed insurance claims to determine validity and completeness.
- Reviewed documentation and conducted interviews to gather relevant information for claims processing.
- Collaborated with policyholders to explain claim procedures and address inquiries effectively.
- Utilized claims management software to track progress and updates on ongoing cases.
- Assessed damages through field inspections, ensuring accurate evaluations for settlements.
- Communicated findings with underwriters to facilitate informed decision-making on claims approval.
- Assisted in training new team members on best practices in claims processing and customer service skills.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
Auto Body Shop Manager
SCOTT'S AUTO BODY & COLLISION
08.2001 - 01.2022
- Oversaw daily operations to ensure timely vehicle repairs and high-quality service delivery.
- Managed inventory control, optimizing parts procurement and reducing waste through efficient supply chain practices.
- Trained and mentored staff on best practices for collision repair techniques and safety protocols.
- Implemented quality assurance processes to enhance customer satisfaction and minimize rework rates.
- Developed employee schedules, balancing workload to maintain operational efficiency during peak periods.
- Conducted regular performance evaluations, providing feedback to improve team productivity and engagement.
- Analyzed repair workflows, identifying bottlenecks and recommending process improvements for efficiency gains.
- Fostered strong customer relationships, addressing concerns promptly to enhance loyalty and repeat business.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Maintained an orderly workspace by enforcing cleanliness routines among staff members leading to improved workflow.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Used [Software] to prepare and manage annual operating budget of body shop.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
JAMES WOOD
Winchester, VASkills
- Estimating software
- Body filler application
- Detail-oriented
- Parts ordering
- Suspension repair
- Paint matching
- Electrical systems
- Welding techniques
- Damage assessment
- Repair planning
- Cost estimation
- Frame alignment
- Glass replacement
- Collision repair
- Auto body repair
- Restoration techniques
- Insurance procedures
- Claims processing
- Wheel alignment
- Labor costing
- Mechanical aptitude
- Diagnostic tools
- Structural analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Parts replacement
- Body refinishing
- Organizational skills
- Automotive diagnostics
- Active listening
- Surface grinding
- Spray painting
- Metal fabrication
- Safety procedures
- Surface preparation
- Precision measuring
- Glass installation
- Welding
- Power buffers
- Color mixing
- Repair work planning
- Shop management
- Specialty parts replacement
Certification
Multiple I- Car certifications
Timeline
Auto Body Estimator
SCOTT'S AUTO BODY & COLLISION
09.2024 - Current
Auto Body Estimator
TERRY'S BODY SHOP
05.2024 - 08.2024
Insurance Claims Adjuster
Progressive Insurance - Mayfield Village Service Center
02.2022 - 04.2024
Auto Body Shop Manager
SCOTT'S AUTO BODY & COLLISION
08.2001 - 01.2022
GED -
JAMES WOOD
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