Bruce Lightfoot
Magalia,CA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Friend, experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Seasonal Maintenance Worker
Department of Parks and Recreation
Oroville, CA
05.2023 - 11.2023
- Organized inventory, verifying supplies, tools and production materials for team.
- Maintained positive working relationship with fellow staff and management.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Assembled components according to detailed instructions using hand tools, power tools, and specialized equipment.
- Investigated potential problems or discrepancies during production runs and took corrective action when necessary.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Developed and established professional working relationships with staff from various levels both within and outside department.
- Planned and completed group projects, working smoothly with others.
Cashier and Maintenance
Adams Spring Golf Course
Cobb, CA
04.2021 - 02.2023
- Maintained positive working relationship with fellow staff and management.
- Collaborated with internal departments to find resolutions and conduct further research on customer accounts.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Identified needs of customers promptly and efficiently.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Assisted team members with maintaining orderly and clean workspaces.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bar Manager
Sho Ka Wah Casino
Hopland, CA
03.2006 - 03.2013
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted staff by serving food and beverages or bussing tables.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Developed and implemented bartender training programs, policies and procedures.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Trained new employees to perform duties.
Education
High School Diploma -
San Carlos High School
San Carlos, CA06-1976
Skills
- Inventory
- Payment Processing
- Suggestive Selling
- Health Codes Compliance
- Food Service
- Beverage Preparation
- Creative Mixology
- Courteous
- Team Training and Development
- Beverage Supply Orders
- Organizational Ability
- Performance Improvement
- Responsible Alcohol Service
- Point of Sale Systems
- Safe Serving Knowledge
- Maintaining a Clean Bar
- Extensive Spirits Knowledge
- ABC Regulations
- Identification Verification
- Bar Service P
- Customer Service
- Restocking Skills
- Safety and Compliance
- Crew Support
Certification
Serve safe Managers certification
Timeline
Seasonal Maintenance Worker
Department of Parks and Recreation
05.2023 - 11.2023
Cashier and Maintenance
Adams Spring Golf Course
04.2021 - 02.2023
Bar Manager
Sho Ka Wah Casino
03.2006 - 03.2013
High School Diploma -
San Carlos High School
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