Bruce Love
Peachtree City,GA
Summary
Highly effective and time-oriented professional with 5+ years in customer service and leadership roles. A proven ability to act as manager or supervisor, successfully directing teams through required job tasks and delivery of professional customer service. Skilled in task delegation and maintaining high service execution while also training new employees on service and safety standards. Adept at critical thinking and resolving issues promptly.
Overview
8
8
years of professional experience
Work History
Catering Team Leader
Hanna Brothers
03.2024 - Current
- Led catering team in executing event logistics and menu planning.
- Coordinated food preparation and service to ensure high-quality standards.
- Maintained high food quality, presentation, and service execution at all events.
- Managed inventory control, reducing waste through effective stock management.
- Supervised staff, delegated tasks, trained new staff on catering procedures and customer service excellence.
Project Manager
ZAP Pressure Washing
02.2023 - 04.2025
- Managed scheduling and resource allocation to optimize operational efficiency.
- Coordinated with clients to ensure satisfaction and address service inquiries.
- Developed training materials for team members on best practices and safety protocols.
Server
Royal Lanes Social
08.2021 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order processing and meal delivery.
- Collaborated with kitchen staff to accommodate special dietary requests efficiently.
- Trained new servers on menu items, service protocols, and POS systems usage.
Sales Associate
Staples
10.2020 - 07.2021
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Resolved customer inquiries and complaints efficiently, fostering client satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Manager
Firehouse Subs
08.2017 - 08.2020
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Managed and motivated employees to be productive and engaged in work.
- Led team in implementing process improvements to enhance operational efficiency.
Education
Associate of Science - General Studies
Georgia Military College
FayettevilleSkills
- Team motivation
- Sanitation standards
- Food safety compliance
- Team leadership
- Inventory management
- Customer service
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Operational efficiency
Accomplishments
- Achieved promotion to supervisory/lead roles through excellence.
- Lead a team of 4-10 staff members.
- Achieved extended customer contracts, including corporate contracts through exceptional service delivery.
Timeline
Catering Team Leader
Hanna Brothers
03.2024 - Current
Project Manager
ZAP Pressure Washing
02.2023 - 04.2025
Server
Royal Lanes Social
08.2021 - 06.2022
Sales Associate
Staples
10.2020 - 07.2021
Manager
Firehouse Subs
08.2017 - 08.2020
Associate of Science - General Studies
Georgia Military College