Bruce MacConnell
Dover,DE
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Senior Operations Lead
Collect Event Group
05.2021 - Current
- Implemented risk management strategies, ensuring business continuity during times of uncertainty or crisis.
- Implemented quality control measures across various operations to ensure compliance with industry regulations and maintain high service standards.
- Reduced operational costs with meticulous budget planning and resource allocation.
- Established a culture of continuous improvement by regularly reviewing operations, identifying areas for optimization, and implementing necessary changes.
- Actively participated in recruitment efforts, interviewing candidates and making hiring recommendations based on technical skills and cultural fit within the department.
- Facilitated strong teamwork among department members by fostering an inclusive culture that promoted open dialogue, feedback sharing, and mutual respect among colleagues.
Assistant General Manager
Residence Inn by Marriott Dover
02.2024 - 04.2025
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
- Monitored vendor performance to ensure adherence to contractual obligations and quality standards.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
GED -
Delaware Technical Community College
DE05-2001
Skills
- Operational excellence
- Safety management
- Organizational development
- Workforce planning
- Warehouse operations
- Staff supervision
Timeline
Assistant General Manager
Residence Inn by Marriott Dover
02.2024 - 04.2025
Senior Operations Lead
Collect Event Group
05.2021 - Current
GED -
Delaware Technical Community College
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