Bruce Massey
Mableton,GA
Summary
Professional and proficient in benefits, including medical, dental, vision and supplemental insurance. Provides accurate and updated information, answers questions and addresses objections with persuasive communication abilities. Strong telephone and face to face skills with the ability to explain benefits in an easy to understand way to various levels of understanding. Forty plus years of successful sells experience in different fields.
Overview
55
55
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Proactive Risk Solutions
Duluth, GA
12.2021 - Current
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Benefit Counselor
Proactive Risk Solutions
Duluth, GA
01.2020 - 12.2021
- Handle 50+ inbound and outbound call from clients daily with high conversion rate
- Host webinars to explain benefits and enroll into plan
- Provided knowledgeable advice on benefits matters such as eligibility and coverage
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Enroll clients in plans selected to complete sell.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Independent Health and Life Insurance Agent
Atlanta, GA
09.2012 - Current
- Maintained high standards of customer service by building relationships with clients
- Calculated quotes and educated potential clients on insurance options
- Explained features, advantages and disadvantages of various policies to promote insurance sales
- Provided information in promotion of insurance packages, including features, policies and relative advantages
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Real Estate Agent
Easy Street Realty
Tucker, GA
12.1999 - 08.2020
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences
- Educated clients on sales and buying processes and advised buyers on making decisions
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
Substitute Teacher
Gwinnett Board Of Education
Suwanee, GA
12.2007 - 12.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Maintained classroom management and discipline to promote learning initiatives
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Took notes and prepared reports on school day activities to provide to primary teacher
- Led discussions and activities centered around course content.
Benefit Counselor & Enroller
Hodges Mace
Atlanta, GA
09.2016 - 11.2019
- Worked in call center and traveled to complete face to face enrollments
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Answered questions and built interest with friendly and knowledgeable support
- Explained advantages and limitations of different benefit programs and policies
- Completed enrollments and submitted policy through the computer
Sales Associate
The Home Depot Inc
Snellville, GA
10.2007 - 07.2014
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Communicated with customers to understand needs and recommend appropriate solutions
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Business Management
University of Michigan - Flint
Flint, MIPsychology
Tougaloo College
Tougaloo MSSkills
- Telephone enrollments
- Face to face enrollments
- Explaining policies
- Open enrollment procedures
- Developing relationships
- Benefits understanding
- Closing Sells
Certification
Licensed in Health and Life Insurance since 2012
Timeline
Call Center Supervisor
Proactive Risk Solutions
12.2021 - Current
Benefit Counselor
Proactive Risk Solutions
01.2020 - 12.2021
Benefit Counselor & Enroller
Hodges Mace
09.2016 - 11.2019
Independent Health and Life Insurance Agent
09.2012 - Current
Substitute Teacher
Gwinnett Board Of Education
12.2007 - 12.2019
Sales Associate
The Home Depot Inc
10.2007 - 07.2014
Real Estate Agent
Easy Street Realty
12.1999 - 08.2020
Business Management
University of Michigan - Flint
Psychology
Tougaloo College
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