Bruce McCandless
DESIGNER, CUSTOMER SERVICE
Beaumont,CA
Summary
Customer Service Representative handling 11–20 client calls per day, supporting print and production clients with order intake, issue resolution, and clear job updates. Balances customer communication with accurate order tracking and payment follow-up in QuickBooks. Helps clients get correct carton and die specifications by translating requests into precise production details.
Overview
38
38
years of professional experience
Work History
Owner Operator
Active Design and Dies
01.2009 - Current
- Design custom cartons and dies to meet customer specifications.
- Provide excellent customer service by working directly with clients to understand project requirements.
- Prepare invoices and process payments using QuickBooks.
- Manage daily business operations, scheduling, and project coordination.
- Maintain accurate records and ensure timely completion of customer orders
Atlas Dies
01.1989 - 01.2009
- Designed custom cartons and cutting dies for a wide range of customers.
- Supervised the programming department and coordinated workflow.
- Developed and implemented a training program for new design department employees.
- Worked directly with printing company customers to ensure dies performed correctly and meet quality standards.
- Built strong customer relationships through problem-solving and technical support.
Education
AA Degree - Design drafting
Criss College
01-1984
Skills
Customer service
Customer relationship management
Customer issue resolution
Scheduling coordination
Order tracking
Data entry
QuickBooks
Microsoft Office
Administrative support
Invoice processing
Filing systems
Timeline
Owner Operator
Active Design and Dies
01.2009 - Current
Atlas Dies
01.1989 - 01.2009
AA Degree - Design drafting
Criss College