Bruce McCants
Winter Haven,FL
Summary
Dynamic leader with extensive experience at Publix, excelling in team motivation and conflict resolution. Proven track record in enhancing customer satisfaction and reducing turnover through effective mentoring and staff development. Skilled in implementing safety protocols and optimizing workflows, fostering a culture of excellence and collaboration.
Overview
2026
2026
years of professional experience
Work History
Lead Person
Publix
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Supervisor
Publix
01.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Business
Florida State University
Tallahassee, FLDiploma -
Auburndale High School
Auburndale, FL05.1998
Skills
- Customer focus
- Mentoring
- Staff development
- Influencing others
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Verbal and written communication
- People management
- Relationship building
- Flexible schedule
- Coaching and mentoring
- Overseeing daily activities
- Analytical thinking
- Safety
- Conflict resolution
- Employee training
Timeline
Supervisor
Publix
01.2015 - Current
Lead Person
Publix
Business
Florida State University
Diploma -
Auburndale High School
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