Overview
Work History
Skills
Timeline
Generic
Bruce McCracken

Bruce McCracken

Phoenix,AZ

Overview

2025
2025
years of professional experience

Work History

Personal Shopper

Instacart

Volunteer

Red Cross
03.2023 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Volunteer

Arizona Humane Society
01.2017 - 01.2018

Security Officer

US Airways
02.2011 - 12.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Police Officer

City Of Phoenix Police Department
07.1989 - 12.2012
  • Engaged in continuous training programs to ensure alignment with industry best practices.
  • Utilized sound judgment in high-stress situations to manage critical safety concerns.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
  • Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Assisted in special investigations and crime prevention programs.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.
  • Trained other officers in firearms and self-defense tactics.
  • Reduced process inaccuracies while investigating Type and Type crimes and assisting district attorney prosecution cases.

Flight Attendant

Southwest Airlines
10.2006 - 04.2007
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Improved team morale and efficiency with proactive communication and coordination during in-flight service.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Promoted airline's loyalty program to passengers, increasing enrollment numbers.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Boosted passenger loyalty through personalized service and attention to detail.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Assisted passengers in boarding and deplaning aircraft.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Responded to passenger emergencies to provide first aid.
  • Advised passengers of flight regulations to maximize safety and security.
  • Answered passengers' questions about flight, aircraft and destination.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted passengers with storing luggage and helped locate seating.
  • Delivered food and beverage service, reading material and other in-flight services.

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Documentation and reporting
  • Payment processing
  • Product knowledge
  • Merchandise selection
  • Purchase recommendations
  • Verbal and written communication
  • Product awareness
  • Strong interpersonal skills
  • Time management
  • Multitasking
  • Food safety and sanitation
  • Interpersonal communication
  • Active listening
  • Written communication
  • Reliability
  • Customer satisfaction
  • Effective communication
  • Adaptability and flexibility
  • Customer engagement
  • Self motivation
  • Interpersonal skills
  • Professionalism

Timeline

Volunteer

Red Cross
03.2023 - Current

Volunteer

Arizona Humane Society
01.2017 - 01.2018

Security Officer

US Airways
02.2011 - 12.2013

Flight Attendant

Southwest Airlines
10.2006 - 04.2007

Police Officer

City Of Phoenix Police Department
07.1989 - 12.2012

Personal Shopper

Instacart

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Bruce McCracken