Bruce McMillan
Ocean Shores,WA
Summary
Extensive business operations experience - works well with subordinates, peer, and management. Ability to prioritize and remain focused on the essence of a project Excellent customer service skills Accomplished at learning new concepts quickly while working under pressure Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Travel Advisor - Self Employeed
Ocean 2 Ocean Travel
2020.05 - Current
- Promoting and marketing the business
- Meet with clients to determine travel needs, budgets, and preference
- Sell and recommend cruise itineraries
- Sell and coordinate transportation, accommodations, insurance, tours, and activities
- Advise clients regarding destinations, cultures, customs, weather, and activities
- Collect payments, book travel arrangements, and pay applicable fees
- Handle travel issues, conflicts, complaints, cancellations, and refunds
- Build and maintain relationships with travel and tour vendors
- Attend travel seminars and conferences
- Conduct research on destinations and industry trends
- Maintain accurate records of bookings, payments, transactions, phone calls and meetings
Certified Notary Public
Self-Employed
2015.06 - Current
- Notarize mortgage documents for local escrow companies
- Coordinate collection and delivery of documents and funds
- Train newly hired notaries
Event Coordinator - Self Employeed
American Concessions
2011.03 - Current
- Nonprofit fundraising
- Customer service
- Bookkeeping
- Inventory control
- Event scheduling/logistics
Traffic Control Supervisor/Manager
KLB Construction, Inc.
2005.06 - 2009.10
- Coordinated safety operations for a commercial road construction company
- Managed multiple flagging crews and teams
- Maintain OSHA compliance records and certification
- Conducted safety training and new employee orientation
- Engineered/designed site-specific traffic control plans
- Vehicle maintenance schedule
Dispatcher/Scheduler
R&T Hood and Duct Services
2004.03 - 2005.05
- Coordinated the installation and maintenance of commercial fire suppression systems
- Conducted onsite quality control inspections and safety audits on construction sites
- Managed warranty and customer service operations
- Organized and conducted safety training programs and new employee orientation courses
- Managed employee licensing and certification records
- Data entry
Distribution Manager/Warehouse Supervisor
Hansen Brothers Moving and Storage
2002.01 - 2004.03
- Managed all intake/delivery operations for distribution division
- Coordinated and scheduling of local and interstate delivery teams
- Oversaw management of warehouse personnel
- Designed and coordinated delivery schedules/routes for optimal efficiency
- Managed inventory control for warehouse and special projects
- Organized and conducted safety training for all personnel
- Coordinated and supervised office moves
Education
Business Management -
Liberty University
Lynchburg, VA01.2009
Advanced Individual Training - Administrative
US Army
Ft Monmouth, NJ01.1990
Skills
- Microsoft office
- Move point (scheduling)
- Rapid Plan (traffic control)
- Inventory control
- Presentation and public speaking
- Forklift certified
- CDL endorsement (inactive)
- Flagging certified
- Notary Public
- Travel industry experience
- Organizational capabilities
- Expert destination knowledge
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Travel Arrangements
- Itinerary Planning
- Administrative tasks
- Logistics support
- Team Oversight
- Social Media
- Marketing
- Loyalty Programs
- Problem-solving aptitude
- Team Member Collaboration
- Adaptability
- Continuous Improvement
- Payment Processing
- Customer Inquiry and Response
- Professionalism
- Goal Setting
- Employee Training
- Self Motivation
- Team building
- International and Domestic Travel
- Microsoft Office
- Travel Bookings Processes
- Reservations Booking
- Decision-Making
- Critical Thinking
- Reliability
- Problem-solving abilities
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Accurate Documentation
- Event Networking
- Data Entry
- Company Branding
- Reservations Management
Military Service
- 09/90, 07/94, United States Army, Corporal/Honorable Discharge w/Honors, Honolulu, HI
- 07/94, 07/95, United States Army Reserves, Seattle, WA
References
Synthia Armstrong, (253) 302-0220, Thomas Patch 134, (253) 468-5203, Zak Collins, KLB Construction, Inc., (425) 355-7335, Larry Nelson, Hansen Bros., (425) 277-5500
Timeline
Travel Advisor - Self Employeed
Ocean 2 Ocean Travel
2020.05 - Current
Certified Notary Public
Self-Employed
2015.06 - Current
Event Coordinator - Self Employeed
American Concessions
2011.03 - Current
Traffic Control Supervisor/Manager
KLB Construction, Inc.
2005.06 - 2009.10
Dispatcher/Scheduler
R&T Hood and Duct Services
2004.03 - 2005.05
Distribution Manager/Warehouse Supervisor
Hansen Brothers Moving and Storage
2002.01 - 2004.03
Business Management -
Liberty University
Advanced Individual Training - Administrative
US Army
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