Bruce Medlock

• Making the plant locatable for USIC to take the contract to locate for us.
• Complete six locations a day.
• Developed strong relationships with clients, ensuring their satisfaction with timely and accurate underground utility location services provided throughout each project phase.
• Conducted underground utility location using advanced detection equipment.
• Installed and repaired fiber optic cables in residential and commercial settings.
• Conducted routine inspections to identify potential issues in fiber networks.
• Collaborated with team members to troubleshoot connectivity problems effectively.
• Documented installation processes and service records accurately for future reference.
• Ensured compliance with safety protocols during installation and maintenance tasks.
• Provided training to junior technicians on best practices and techniques.
• Troubleshot any issues that arose during installation or testing process.
• Configured routers, switches and other networking devices to provide optimal performance on the fiber optics system.
• Performed physical installation of fiber optic cables in various locations, including aerial and underground.
• Maintained inventory of supplies needed for repairs or replacements on the fiber optics system.
• Coordinated with outside contractors for additional services when necessary.
• Provided technical support for customers regarding their fiber optics systems.
• Repaired damaged fibers using specialized tools such as fusion splicers.
• Identified sources of signal loss within a network by tracing individual fibers from end-to-end.
• Spliced cables with hand tools, epoxy or mechanical equipment.
• Set up modems and other hardware with necessary cables.
• Pulled lines to proper tension for safety and durability of installation work.
• I am the business tech in Canon City Co. I do the pre-fills first to see what needs to happen before the install, then come back before the install, pull the drop, and set the NID outside before we do the final install, and make sure the customer does not have any questions, and we have everything correct on the work order before the install.
• Adhered to safety protocols during all installation procedures.
• Installed wireless internet systems in residential and commercial locations.
• Troubleshot connectivity issues using diagnostic tools and software.
• Educated customers on system features and best practices for usage.
• Monitored network performance metrics such as latency, throughput, packet loss and jitter using various diagnostic tools.
• Resolved physical layer problems related to cabling, connectors, antennas and other hardware components.
• Updated firmware versions on access points and other networking devices when necessary.
• Performed on-site visits to troubleshoot customer's wireless networks and systems.
• Set up additional SSID's for guest access or specific departments within an organization.

• Completing 3-4 installs a day, I provided quality customer service for wireless installs in Hartsel and fiber-to-the-home service calls, helping customers when they had issues. I was on call when needed, assisting with Bailey build testing, troubleshooting fiber mainline, fiber house drops, and splicing them in the NID, flowerpot, and vault. I installed fiber/phone into homes in Pueblo and Pueblo West, troubleshooting fiber issues as well. I helped where needed in the company, giving the customer the white-glove feel. I am the business tech for business installs and troubleshooting issues for business customers. I worked to complete locates and emergency locates to ensure the fiber is clear from any damage from construction. I trained new hires when needed, assisting the team and making sure customers are taken care of each day. I was on call from time to time for any issues that may arise, splicing fiber when needed at the home. I am self-motivated, with a strong sense of personal responsibility.
  Worked effectively in fast-paced environments.
  Skilled at working independently and collaboratively in a team environment.
  Proven ability to learn quickly, and adapt to new situations.
  Excellent communication skills, both verbal and written.
  Demonstrated respect, friendliness, and willingness to help wherever.

• Assisted in reducing utility repair costs by accurately locating and marking underground utilities before construction work began.
• Participated in ongoing professional development opportunities to stay informed about advances in technology and methodology for locating underground utilities more efficiently.
• Reduced project delays through efficient collaboration with construction teams, providing accurate utility location information.
• Boosted overall system reliability by identifying and reporting any damaged or exposed utilities during routine inspections.
• Improved underground utility location accuracy by consistently updating and maintaining records of buried utilities.
• Completing 3-4 Installs a day
• Provided quality customer service for wireless installs in Hartsel and Fiber to the home service calls helping customers when having issue pulling on call when needed.
• Helping with Bailey build testing trouble shooting fiber mainline fiber as well house drops and temping drops and splicing them in the NID flowerpot and vault.
• Installing Fiber/Phone into homes in Pueblo and Pueblo West trouble shooting fiber issues as well.
• Help where is needed in the company giving the customer the white glove feel, am the business tech for the business installs and troubleshooting issues for the business customers.
• Working to complete locates and emergencies locates to make sure the fiber is clear from any damage from construction.
• Training new hires when needed assisting the team when needed as well making sure customers are taken care day.
• On-Call time to time for any issues that may arise.
• Splicing fiber when needed at the home.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Conducted 15-20 locates daily for various utilities including gas, power, and fiber.
  Operated advanced electronic detection tools for reliable underground facility identification.
  Analyzed utility maps to ascertain specifications of subsurface utilities accurately.
  Built strong client rapport, enhancing satisfaction with efficient locating services throughout projects.
  Lowered repair expenses by ensuring accurate utility markings before construction commenced.
  Accelerated project timelines by collaborating with construction teams on location accuracy.
  Promoted safety by swiftly addressing any discrepancies in utility markings with supervisors.
  Ensured thorough documentation of all locations for consistent future access.

• Simply taking care of the customer's needs as well by maintaining m WISP network as well by repairing customers' internet/VoIP phone residential and commercial.
• Installing internet/VoIP.
• All about taking care of the customer the first time.
• Collaborating with the team when needing help so the customer is taken care of.
• Spend time looking through towers to help keep the network running in great shape creating service calls before it becomes an issue.
• Was given the lead to lead the training and train people on Mimosa.
• Cambium Networks 450's, and Medusa's.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Increased customer satisfaction by providing prompt and efficient onsite support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Average 15-20 locates a day.
• Correct, safe and efficient locating underground utilities including Gas Company, Power Company, Fiber and Phone.
• On call for emergency.
• Operating different electronic detection equipment to locate and mark underground facilities.
• Able to read and interpret utilities maps/prints to identify the type and size of underground utilities.
• Developed strong relationships with clients, ensuring their satisfaction with timely and accurate underground utility location services provided throughout each project phase.
• Assisted in reducing utility repair costs by accurately locating and marking underground utilities before construction work began.
• Reduced project delays through efficient collaboration with construction teams, providing accurate utility location information.
• Increased safety on job sites by promptly reporting any discrepancies in utility locations or markings to supervisors.
• Ensured accurate record-keeping by diligently documenting all utility locations and updates for future reference.

• Repair washer and dryer and dishwasher's garbage disposals and stoves and fridges provide customers with excellent customer service by giving the customer a WOW experience while am in their home and fixing it right the first time.
• Ordering parts when needed.
• Drive company vehicle daily.
• Team player always checking to see if can help out when finished.
• Detailed Oriented.
• Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
• Educated customers on use, care and adjustments of appliances.
• Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
• Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
• Disassembled, repaired and reassembled equipment in good working order.
• Ordered parts and maintained adequate inventory.
• Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
• Daily calls 6-8 calls a day.
• Providing excellent customer service (Giving the customer the WOW experience) takes care of the customer the first time.
• As a Preventive Maintenance tech, responsibility to check on customers home appliances making sure appliance's are operating correctly also selling extended warranties on their items as well selling items off van daily as well getting ad on while at the customer's home.
• Performs Preventative Maintenance Checks in the customers.
• Perform rework and inspection calls in customer's home and retail or warehouse locations.
• Shuttles parts and supplies to technician when applicable.
• Works as a resolute team member to ensure fast, flexible and expert service to every customer.
• Acts with a sense of urgency to meet customer time commitments.
• Provides knowledgeable and courteous preventative maintenance.
• Enhanced equipment efficiency by conducting thorough preventive maintenance inspections and repairs.
• Reduced machinery downtime with timely identification and troubleshooting of mechanical issues.
• Assisted in training new team members on proper preventive maintenance procedures, fostering a culture of knowledge sharing and teamwork.
• Ensured compliance with all applicable safety codes and regulations through consistent adherence to established guidelines and protocols.

• Daily jobs 25.
• Providing excellent customer service (Giving the customer the WOW experience) take care of the customer the first time installing triple plays cable, internet and phone into customers' homes running new drops and additional outlets downgrades, upgrades, troubleshooting issues that arise follow company policies help train new techs out in the field.
• Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Maintained safety standards during installations, reducing the incidence of workplace accidents.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Repaired and updated equipment to conform to company-wide standards.
• Daily jobs 12-20 a day.
• Am responsibility in aiding in the installation, maintenance, and performance of kiosks toward successful achievement for the company goals.
• Am to perform technical service of assigned markets and merchandising of assigned route.
• Travel within assigned areas.
• Assist with the installation of new kiosks, maintain, repair, service, and upgrade Kiosks.
• Setting up wireless routers for communications troubleshooting on repairs on up-time with Kiosks, projects include computer swaps, RAM upgrades, updating drivers for desktop security dispatches.
• Daily review and management of reports.
• Support ROS in administrative responsibilities.
• Temporary market oversight in the absence of an ROS Manager, as directed by ROS.
• Perform and complete preventative maintenance.
• Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk.

• Was available for dispatches outside of normal working hours.
• 80-90% repair /service; 10-20% merchandising.
• Company tool Kit, keyboard, company laptop, keys to kiosk and light box, company issued vehicle, availability for dispatch response.
• Strong analytical, organizational, multi-tasking and problem-solving skills.
• Passion for interacting in a positive and creative manner with customers, team members and developing partners.
• High-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access.
• Ability to address and diplomatically resolve inter-personal conflict.
• High degree of self-motivation.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Manages recruiting, hiring, and training of new employees to ensure positive results.
• Provide daily leadership to employees within the office.
• Train new and existing installation staff on new and effective installation techniques and tools.
• Responsible for monitoring and reporting to higher management any safety violations and/or performance issues regarding internal installations uses proper documentation tools and procedures for violations and issues.
• Provides updates and reports to management, as appropriate.
• Facilitates and ensures vehicle maintenance and upkeep.
• Ensure 100% customer consumer satisfaction.
• Other duties as required this list to be a comprehensive inventory of all duties and responsibilities assigned to this position.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Managed recruitment, hiring, and training processes for new employees to yield positive results.
• Provided daily leadership to office staff, fostering a productive environment.

Trained new and existing installation personnel on effective techniques and tools.

Monitored safety compliance and performance issues, documenting violations appropriately.

• Delivered regular updates and reports to management regarding operations and staff performance.
• Facilitated vehicle maintenance to ensure operational readiness.
• Achieved 100% customer satisfaction through effective dispute resolution and quality service delivery.
• Accomplished multiple tasks within established time frames, demonstrating efficiency.

• Installed satellites in commercial and residential spaces, ensuring optimal service functionality.
• Executed service calls and upgrades to enhance customer satisfaction and retention.
• Trained new employees in field operations to maintain service quality standards.
• Conducted diagnostics and troubleshooting of satellite equipment to improve system performance.
• Achieved monthly installation targets, contributing to company growth and revenue.
• Performed regular maintenance checks on satellite systems for consistent reliability.
• Provided clients with clear instructions on operating satellite equipment effectively.
• Collaborated with team members to optimize processes and increase overall productivity.

• Collaborated with team members to streamline processes, optimizing overall productivity.
• Maximized customer satisfaction by addressing questions and concerns promptly during installations.
• Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
• Daily jobs 5-8.
• The responsibilities of this role include installing new phone lines and making a network pulling 25 pair, fiber lines, and RG6 cable lines from closets (MDU to rooms).
• Testing cables making sure things work.
• Making a network from scratch.
• Ensured timely completion of projects with strong time management and prioritization skills.
• Assisted in designing and implementing custom data solutions tailored to client needs.
• Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
• Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
• Assisted in the design stage of projects to ensure optimal placement of cables throughout the facility based on client requirements.
• Kept up-to-date with advances in technology related to low voltage cabling systems and equipment improvements.
• Continuously improved professional skills and knowledge by attending industry events, workshops, and train related to low voltage cabling.
• Contributed to a positive team atmosphere through effective communication skills both verbally and written when collaborating on projects.
• Manages recruiting, hiring, and training of new employees to ensure positive results.
• Provide daily leadership to employees within the office.
• Train new and existing installation staff on new and effective installation techniques and tools.
• Responsible for monitoring and reporting to higher management any safety violations and/or performance issues regarding internal installations uses proper documentation tools and procedures for violations and issues.
• Provides updates and reports to management, as appropriate.
• Facilitates and ensures vehicle maintenance and upkeep.

• Ensure 100 percent customer consumer satisfaction.
• Other duties as required this list to be a comprehensive inventory of all duties and responsibilities assigned to this position.
• Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
• Led team of up to 12 service technicians in field activities.
• Managed a team of technicians, providing support and guidance for professional development.
• Increased team productivity with effective scheduling and resource allocation.
• Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
• The responsibilities of this role include installing satellites into commercial and residential homes.
• Running service calls, taking care of the customer's needs, and providing quality customer service.
• Hooking up VCR'S and stereo systems when needed, helping others when needed.
• Working overtime when needed, responsible for company vehicle and tools.
• I also trained new employees out in the field.
• (QAS Jobs) making sure, others are following company guidelines in the field.
• I also worked in our warehouse pulling freight every day.
• We also had audits in warehouse twice a year.