Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bruce Mills

Strongsville

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at Cleveland Browns LLC. Expert in guest complaint resolution and adept at fostering loyalty through exceptional customer service. Skilled in budget management and operational efficiency, demonstrating significant improvements in profitability and employee morale.

Overview

39
39
years of professional experience

Work History

Premium Seating

Cleveland Gardians
10.2013 - Current
  • Upheld strict adherence to company policies regarding guest identification checks for alcohol consumption compliance purposes when applicable.
  • Utilized strong multitasking skills to manage multiple responsibilities simultaneously while maintaining poise under pressure.
  • Contributed to restaurant success by maintaining accurate reservation records, confirming bookings, and managing waitlists when necessary.
  • Demonstrated adaptability amidst unexpected changes in reservations or staffing situations, adjusting accordingly to maintain optimal service levels for all guests.
  • Enhanced customer satisfaction by promptly greeting and seating guests in a welcoming manner.

Guest Service Representative

Cleveland Browns LLC.
07.2019 - 09.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

General Manager

McDonald's
04.1986 - 05.2010
  • Managed budget implementations, employee reviews, training, schedules,
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.

Williams Ford

New Cars Sales
02.2001 - 12.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.

Education

/ - /

East High
Cleveland, OH
01.1982

Skills

  • Customer service
  • Greeting guests
  • Guest complaint resolution

Accomplishments

At McDonald's started as Crew Member worked way up to Shift Management then General Manager then Supervisor, took all 4 Classes of Business Operations, Have 3 of the 4 Classes as Outstanding Contributor, Graduated From'Hamburger University' McDonalds top School to Own and Operate a Store, Took a Failing Store (Northfield) a C- graded store to a A- store in 1 1/2 years... Obtained G.E.D. In July of 2013.

Timeline

Guest Service Representative

Cleveland Browns LLC.
07.2019 - 09.2024

Premium Seating

Cleveland Gardians
10.2013 - Current

Williams Ford

New Cars Sales
02.2001 - 12.2004

General Manager

McDonald's
04.1986 - 05.2010

/ - /

East High

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Bruce Mills